Personal Banker - Robertson

Australian Military Bank; Robertson; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Staff Banking product + Services - dis

Novated Leasing options

4 weeks Paid Parental + PurchasedLeave

Referral Rewards Program

Employee Assistance Program

Annual Flu Shot + Blood Donor Leave

Uniform allowance + Polo Shirt

Service Awards

Job summary

Australian Military Bank Ltd is seeking a Personal Banker to service members’ everyday banking needs, take enquiries, and process applications for savings accounts, insurances, personal loans and credit cards. The role emphasizes educating members on digital banking solutions and delivering an end-to-end banking experience.

The role involves outbound calls, mortgage referrals to specialists, and building trust with members while fostering relationships within the Defence Community.

Qualifications

• Previous experience in retail banking sector.
• Tier 2 accreditation is preferred.

Responsibilities

• Providing seamless end to end banking experience.
• Making outbound calls to new and prospective members.
• Referring mortgage enquires to our mortgage specialist.
• Creating meaningful conversation with members by building trust and confidence.
• Building relationships within the Defence Community.
• Educating our members to adopt and use digital banking tools.

Skills

Retail banking

Numeracy

Outbound calls

Customer service

Digital banking

Job description

• Exciting opportunity exists to join a dynamic and innovative mutual bank


• We are surrounded by passionate and highly motivated bankers focused on innovation and member experience engagement


• Role location –


• Permanent full time role

Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we're all about putting members first and helping them to achieve their financial goals. We offer mortgage, consumer and credit loan facilities as well as products and services within superannuation, everyday transactions, savings, term deposits and insurance.

We are committed to providing our members with the best possible banking experience through our product and service offering tailored to our unique member base. Our digital first strategy seeks to ensure we are able to offer our members more features and functionality in their day-to-day banking services.

Your Role:

As a Personal Banker, this role will be the first point of contact for our Members to service their everyday banking needs such as taking enquires and processing applications on Saving Account Products, Insurances, Personal loans and Credit cards, while educating our members on digital Banking solutions.

In this role you will be expected but not limited to:

• Providing seamless end to end banking experience


• Making outbound calls to new and prospective members


• Referring mortgage enquires to our mortgage specialist


• Creating meaningful conversation with members by building trust and confidence


• Building relationships within the Defence Community


• Educating our members to adopt and use digital banking tools

About You

We’re looking for bright minds, promoters of digital banking and strong level of numeracy talented individuals to join our team.

• Previous experience in retail banking sector


• Tier 2 accreditation is preferred.

Benefits

Working with Australian Military Bank will provide you access to a great range of benefits including:

• Staff Banking product + Services discounts


• Novated Leasing options


• 4 weeks Paid Parental + Purchased Leave option


• Referral Reward Program


• Employee Assistance Program


• Annual Flu Shot + Blood Donor Leave


• Uniform allowance + Polo Shirt provided


• Service Awards

Why Us

Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs, You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.

Probity check

As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.

This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank.

We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.

Australian Military Bank values diversity and is an equal employment opportunity employer.