Personal Banker

Soldier On; New South Wales; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Novated Leasing options

4 weeks Paid Parental + Purchased Left

Referral Reward Program

Employee Assistance Program

Uniform allowance + Polo Shirt

Service Awards

Job summary

Australian Military Bank is hiring a Personal Banker to be the first point of contact for members, handling everyday banking needs and guiding them to digital solutions.

You will provide end-to-end banking experiences, outbound calls to new and prospective members, and educate customers on digital tools while upholding probity and service excellence. This role also supports the Defence community and offers training and development.

Qualifications

• Previous experience in retail banking sector.
• Tier 2 accreditation is preferred.

Responsibilities

• Provide seamless end-to-end banking experience for members.
• Make outbound calls to new and prospective members.
• Refer mortgage enquiries to mortgage specialist.
• Educate members to adopt and use digital banking tools.

Skills

Retail banking

Customer service

Outbound calling

Education

Tier 2 accreditation

Job description

• Exciting opportunity exists to join a dynamic and innovative mutual bank
• We are surrounded by passionate and highly motivated bankers focused on innovation and member experience engagement
• Permanent full time role

Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we’re all about putting members first and helping them to achieve their financial goals. We offer mortgage, consumer and credit loan facilities as well as products and services within superannuation, everyday transactions, savings, term deposits and insurance.

We are committed to providing our members with the best possible banking experience through our product and service offering tailored to our unique member base.Our digital first strategy seeks to ensure we are able to offer our members more features and functionality in their day-to-day banking services.

Your Role:

As a Personal Banker, this role will be the first point of contact for our Members to service their everyday banking needs such as taking enquires and processing applications on Saving Account Products, Insurances, Personal loans and Credit cards, while educating our members on digital Banking solutions.

In this role you will be expected but not limited to:

• Providing seamless end to end banking experience
• Making outbound calls to new and prospective members
• Referring mortgage enquires to our mortgage specialist
• Creating meaningful conversation with members by building trust and confidence
• Building relationships within the Defence Community
• Educating our members to adopt and use digital banking tools

About You

We’re looking for bright minds, promoters of digital banking and strong level of numeracy talented individuals to join our team.

• Previous experience in retail banking sector
• Tier 2 accreditation is preferred.

Working with Australian Military Bank will provide you access to a great range of benefits including:

• Novated Leasing options
• 4 weeks Paid Parental + Purchased Leave option
• Referral Reward Program
• Employee Assistance Program
• Uniform allowance + Polo Shirt provided
• Service Awards

Why Us

Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs, You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.

Probity check

As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.

This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank.

We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.

Australian Military Bank values diversity and is an equal employment opportunity employer.