Personal Banker - Relief | Ipswich Riverlink | Qld

Bendigo And Adelaide Bank; Nambour; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Health and wellbeing support

Corporate university BEN U

Employee Assistance Program (EAP)

Job summary

Bendigo Bank is seeking a Relief Personal Banker to deliver end-to-end banking experiences across a range of branches in South East Queensland. The role involves educating customers on digital platforms, recommending appropriate products, and supporting local communities.

You will work in a dynamic, high-impact environment with on-the-job training and opportunities for career growth across branches, including travel to different locations and a 76-hour fortnight roster.

Qualifications

• Proven ability to deliver exceptional customer service.
• Ability to achieve sales results through solving customers' needs.
• Confident communication with customers face to face and over the phone.
• Ability to quickly build relationships with customers and colleagues.
• Willingness to learn and adapt to new processes and systems.

Responsibilities

• Deliver exceptional customer experiences across multiple branches.
• Educate customers on online platforms and digital banking options.
• Guide customers through personalised lending solutions including personal loans and credit cards.
• Engage with customers to understand goals and offer tailored banking solutions.
• Work across branches with flexibility for travel and ongoing learning opportunities.

Skills

Customer service

Sales

Communication

Relationship building

Teamwork

Job description

It starts here. With Bendigo Bank... and you.

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

Your role as a ReliefPersonal Banker is to deliver an exceptional experience by meeting customers end-to-end banking needs across a range of branches.

Whether you’re assisting customers with enquires, educating them about our online platforms or recommending products and services that best suit their needs, you’ll value how it feels to make a difference in people’s lives.

In this dynamic and high-impact role, you’ll make your mark by:

• Delivering win-win solutions for our bank and our customers within different branches. Developing an expert understanding of customers’ current and future goals, you’ll design solutions that meet their needs, objectives and interests.
• Keeping up with constant change. You’ll educate and support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
• Guiding customers through personalised lending solutions. By exploring tailored personal loans and credit card options, you’ll help customers achieve their goals.
• Embracing an attitude of lifelong learning. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and other learning opportunities.
• Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place... while having some fun along the way!

This is a permanent, full-time position located in the South East Queensland region where you will work across a range of branches, having flexibility for travel will allow you to have genuine variety in your work week where relief allowances will also apply. The roster is 76hours per fortnight.

What you’ll bring to the role

To succeed in this role, you’ll consistently deliver exceptional customer service. We’d love you to have:

• Strong adaptability and flexibility, easily switching between tasks and locations on a regular basis
• Proven ability to achieve sales results through solutions that truly meet customer’s needs
• Confidence to communicate with new and existing customers face to face and over the phone
• The ability to quickly build relationships and rapport with customers and colleagues
• Eagerness to understand and share what makes our bank different
• A knack for teamwork - mateship is crucial for us to work together and achieve our goals
• Experience in consumer lending and the banking/finance industry - a plus but certainly not essential

A valid driver’s licence and access to a vehicle is essential for this role as you will be required to drive to different branches.

So, why work with us?

• Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
• Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse, every day.
• Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.

You’ll also get access to a great range of benefits, including:

• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
• Our corporate university ‘BEN U’ to take your learning to the next level.

We’re making better, bigger. And we’ll get there with you.

Think you’re our newest Relief Personal Banker? Now’s the time to set your sights even higher – on the future you and the future career you deserve.

Please note – after submitting your application, you will receive an email within one business day to complete a Pymetrics online gaming assessment. If you don't see the email in your inbox, please check your junk folder.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes.

Screening and interviews may commence prior to closing date.

We are committed to responding to all candidates, regardless of the outcome of your application.