Personal Banker | Ipswich Riverlink | QLD

Bendigo-Bank; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Private health insurance

EAP

Job summary

Bendigo Bank in Ipswich Riverlink is seeking a Personal Banker to deliver exceptional end-to-end banking experiences for customers. This permanent full-time role involves helping clients with enquiries, guiding digital platforms and tailoring solutions that meet their needs.

You will build lasting relationships, promote lending options, and contribute to community outcomes while benefiting from on-the-job training and a supportive team culture. The roster is 76 hours per fortnight.

Qualifications

• Proven ability to deliver customer-focused banking solutions.
• Confident communication face-to-face and over the phone.
• Ability to build relationships with customers and colleagues.
• Experience in consumer lending is a plus.

Responsibilities

• Deliver win-win banking solutions by understanding customer goals and recommending suitable products.
• Educate customers on digital platforms and online banking capabilities.
• Guide customers through lending options and personal loan discussions.
• Engage in on-the-job learning and continuous development.
• Build connections with customers and the local community.

Skills

Customer service

Sales targets

Communication

Relationship building

Tools

Online banking platforms

Job description

Personal Banker | Ipswich Riverlink | QLD Job ID: 2959 Business Unit: Retail Banking Job Family: Banking Category: Branch Network Location: North Ipswich, QLD, AUS, 4305 Employment Type: Permanent Employee Class: Full Time Closing Date: 20/11/2026

It starts here. With Bendigo Bank… and you.

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

Your role as a Personal Bankeris to deliver an exceptional experience by meeting customers end-to-end banking needs.

Whether you’re assisting customers with enquires, educating them about our online platforms or recommending products and services that best suit their needs, you’ll value how it feels to make a difference in people’s lives.

In this dynamic and high-impact role, you’ll make your mark by:

• Delivering win-win solutions for our bank and our customers. Developing an expert understanding of customers’ current and future goals, you’ll design solutions that meet their needs, objectives and interests.
• Keeping up with constant change. You’ll educate and support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
• Guiding customers through personalised lending solutions. By exploring tailored personal loans and credit card options, you’ll help customers achieve their goals.
• Being a lifelong learner. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and other learning opportunities.
• Building connections. A new role at the Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!

This is a permanent, full-time position located in Ipswich Riverlink. The roster is 76 hours per fortnight.

What you’ll bring to the role

To succeed in this role, you’ll consistently deliver exceptional customer service. We’d love you to have:

• Proven ability to achieve sales results through solutions that truly meet customer’s needs
• Confidence to communicate with new and existing customers face to face and over the phone
• The ability to quickly build relationships and rapport with customers and colleagues
• Eagerness to understand and share what makes our bank different
• Drive for collaboration - mateship is crucial for us to work together and achieve our goals
• Experience in consumer lending - a plus but certainly not essential

So, why work with us?

• Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
• Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse, every day.
• Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.

You’ll also get access to a great range of benefits, including:

• Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
• Our corporate university ‘BEN U’ to take your learning to the next level.

We’re making better, bigger. And we’ll get there with you.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes.

Screening and interviews may commence prior to closing date.

We are committed to responding to all candidates, regardless of the outcome of your application.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. | © Copyright 2026 Bendigo and Adelaide Bank