Personal Banker | Moonee Ponds | VIC

Bendigobank; Melbourne; On-site; AUD 70,000 - 85,000; Full time

Job summary

Bendigo Bank is hiring a Personal Banker in Moonee Ponds to deliver exceptional, end-to-end banking experiences for customers. You will educate clients on online platforms, recommend suitable products, and help them achieve financial goals while embracing change and growth.

This permanent, full-time role offers on-site work in Moonee Ponds and opportunities for on-the-job training and development within a supportive team.

Qualifications

• Proven ability to achieve sales results through customer-focused solutions.
• Excellent communication with customers in person and over the phone.
• Strong ability to build relationships with customers and colleagues.
• Willingness to learn about digital banking offerings and adapt to change.
• Experience in consumer lending is a plus.

Responsibilities

• Deliver end-to-end banking solutions for customers and meet needs.
• Educate customers on online platforms and digital tools.
• Guide customers through personalised lending options.
• Support ongoing learning and career development.
• Build connections with customers and contribute to community initiatives.

Skills

Customer service

Sales results

Communication

Relationship building

Collaboration

Consumer lending

Job description

It starts here. With Bendigo Bank… and you.

We've never been 'just a bank'. Just like you should never be 'just an employee'. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

Your role as a Personal Banker is to deliver an exceptional experience by meeting customers end-to-end banking needs.

Whether you’re assisting customers withenquires, educating them about our online platforms or recommending products and services that best suit their needs, you’ll value how it feels to make a difference in people’s lives.

In this dynamic and high-impact role, you’ll make your mark by:

• Delivering win-win solutions for our bank and our customers. Developing an expert understanding of customers’ current and future goals, you’ll design solutions that meet their needs, objectives and interests.
• Keeping up with constant change. You’ll educate and support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
• Guiding customers through personalised lending solutions. By exploring tailored personal loans and credit card options, you’ll help customers achieve their goals.
• Being a lifelong learner. Bring your brilliant mind, and we’ll help you take your career to the next level with on-the-job training and other learning opportunities.
• Building connections. A new role at the Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!

This is a permanent, full-time position located in Moonee Ponds.

What you’ll bring to the role

To succeed in this role, you’ll consistently deliver exceptional customer service. We’d love you to have:

• Proven ability to achieve sales results through solutions that truly meet customer’s needs
• Confidence to communicate with new and existing customers face to face and over the phone
• The ability to quickly build relationships and rapport with customers and colleagues
• Eagerness to understand and share what makes our bank different
• Drive for collaboration - mateship is crucial for us to work together and achieve our goals
• Experience in consumer lending - a plus but certainly not essential

So, why work with us?

• Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
• Want to be more than just a number? Join a team that truly values you - and that gets more and more diverse, every day.
• Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.

We’re making better, bigger. And we’ll get there with you.

Think you're our newest Personal Banker? Now's the time to set your sights even higher - on the future you and the future career you deserve.

We believe a diverse workforce supported by an inclusive culture is central to our success, and we’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. To ensure that you feel supported and are set up for success, please don’t hesitate to reach out if you require any adjustments to the application or interview processes.

Screening and interviews may commence prior to closing date.

We are committed to responding to all candidates, regardless of the outcome of your application.