Performance Improvement Specialist

DXC Technology Company; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

DXC University

Employee referral rewards

Flexible leave options

Job summary

DXC Technology is seeking a Performance Management Specialist to join our ISB team in Sydney. You will collaborate across performance improvement initiatives, translate plans into action, and help optimise remuneration and operational metrics.

You will leverage GWCC, CRM Salesforce, QLIK reporting, Kofax, and Payments Plus to drive efficient processes, support strategic initiatives, and mentor staff in a dynamic, inclusive environment.

Qualifications

• Knowledge of workers' compensation legislation and guidelines.
• Understanding of governing standards of practice.
• Strong understanding of remuneration drivers.
• Experience with scheme systems (GWCC, CRM, QLIK, Kofax, Payments Plus).
• Excellent oral and written communication skills.
• Strong self-management and organisation skills.
• Adaptability and willingness to change.
• Negotiation and influencing skills.

Responsibilities

• Assist in aligning processes to realise organisational goals and drive efficient results.
• Translate business plans into action plans and monitor progress to completion.
• Identify and improve business processes to enhance profit and performance.
• Support cost and cycle time reduction while improving quality of production and service.
• Analyse performance data to identify improvements and opportunities for remuneration objectives.
• Contribute to development of new initiatives and processes with Continuous Improvement Team.
• Support Senior Management with planning and strategic direction.
• Provide guidance to staff on components of their work and objectives.
• Deliver training, coaching and mentorship to help employees reach their goals.

Skills

Workers' Comp regs

Remuneration drivers

Analytical skills

Communication skills

Continuous improvement

Tools

GWCC

CRM Salesforce

Qlik reporting

Kofax

Payments Plus

Job description

Job Description

Are you ready to be part of something truly innovative?

Why join DXC Technology

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

As a Performance Management Specialist, you will work collaboratively and innovatively within the Performance Improvement Team to develop innovative best practice claims management strategies to drive improved business performance. At a high level, this includes assisting the scheme in meeting corporate objectives aligned with assistance in maximising remuneration and improving operational and quality measure results.

Key Responsibilities

• Assist in realising organisation goals by aligning processes and driving efficient results.
• Assisting in translating business plans into action plans; this includes monitoring and reviewing plans through to completion.
• Assist in identifying, analysing, and improving business processes to meet current goals and to identify new ones that aim to improve profit and performance.
• Where appropriate, assist in re-engineering processes to reduce cost and cycle time and improve the quality of production and service.
• Analyse scheme and DXC performance data to identify performance again remuneration objectives and areas for improvement and opportunity.
• Participate and contribute to the development of new initiatives, strategies, and processes to assist achieve gains in business performance, working with Continuous Improvement Team
• Assist the Senior Management Team with planning and strategic orientation.
• Provide direction to staff member/s regarding selected components and aspects of their work, as required.
• Provide training, coaching and mentoring to assist employees reach their objectives, and enable progression and potential.

The Skills You’ll Bring

• Understanding the Workers Compensation Legislation, regulations and guidelines
• String understanding of the governing standards of practice
• Strong understanding and Agent remuneration drivers
• Highly experienced in GWCC, CRM salesforce, QLIK reporting and other scheme systems including but not limited to Kofax, Payments Plus etc.
• Excellent oral and written communication skills
• Highly developed self-management and organisation skills
• Continuous improvement and initiative – including flexibility and ability to adapt to change
• Effective consultation, negotiation and influencing skills.
• Innovation and the ability to think laterally.
• Strong analytical skills
• Problem solving and decision making
• Relationship building
• Customer service focus

Our Culture And Benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

• Extensive resources to support your onboarding and continual development including DXC University.
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC.
• More time to do the things you love with flexible leave options, including purchased leave.
• Take time to give back with charitable and emergency services volunteer days.
• Well-being matters to us and our Employee Assistance Program is there to support you and your family.
• And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.