Performance Coordinator

WA Primary Health Alliance - WAPHA; Western Australia; Hybrid; AUD 103,000 - 126,000; Full time

Benefits offered by this job

Hybrid working

Salary packaging

Employee Assistance Program

Parental leave

Christmas shutdown day

Job summary

WA Primary Health Alliance (WAPHA) is seeking two Performance Coordinators to enhance the delivery of commissioned mental health, AOD and chronic disease services across Western Australia. The roles sit in the Performance Team within the Commissioned Services portfolio and will drive performance monitoring and improvement activities to achieve optimal outcomes for service users.

Location is at WAPHA Head Office, Subiaco, with a hybrid working model.

Qualifications

• Tertiary qualification in a clinical discipline with extensive mental health/AOD/chronic conditions service delivery experience.
• Proven ability to build relationships and collaborative partnerships.
• Excellent communication skills including complex written reporting and influence.
• Experience in quality improvement activities and methodologies.
• Strong problem-solving, change management and leadership skills.
• Ability to analyse complex data and develop practical improvement solutions.
• Experience working with culturally diverse groups, including Aboriginal and Torres Strait Islander people.

Responsibilities

• Monitor service, activity and program performance through detailed data analysis and clinical insights.
• Identify areas for improved performance and collaborate with stakeholders to develop and implement action plans.
• Use data analytics and clinical insights to inform continuous improvements and ensure alignment with guidelines and commissioning intent.
• Support delivery of high-quality mental health, AOD and Chronic conditions services across WA through continuous improvement.
• Contribute to planning, development and implementation of new mental health treatment and support services.

Skills

Relationship building

Communication

Quality improvement

Data analysis

Change management

Leadership

Cross-cultural experience

Education

Clinical discipline qualification

Job description

About Us

At WA Primary Health Alliance (WAPHA), we are dedicated to transforming and sustaining primary health care across Western Australia. As one of the 31 Primary Health Networks (PHNs) in Australia, we proudly manage three PHNs, guided by our 2023‑2026 Strategic Plan. Since our establishment in 2015, we've been committed to strengthening primary care through innovative partnerships and a 'one health system' approach, ensuring better access to services and improved health outcomes.

Our work focuses on:

• Supporting general practices to deliver top-quality patient care.
• Funding local primary health services tailored to community needs.
• Connecting local services to simplify the health care system.
• Leading system-wide reform for long-term impact.

As an organisation that thrives in a dynamic environment, we embrace change and seek team members who are adaptable and flexible in their approach.

We are proud to be an inclusive organisation, welcoming applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ individuals, people from diverse cultures, and people living with disabilities.

Find out more about our values, workplace, and culture here.

About The role

We are seeking two Performance Coordinators to support and enhance the delivery of high-quality commissioned mental health, alcohol and other drugs and chronic conditions treatment services. The roles are in the Performance Team, within the Commissioned Services portfolio and will support services through performance monitoring and improvement activities, enabling commissioned service providers to achieve optimal outcomes for people accessing their services across WA. The roles also contribute to the planning, development, procurement and implementation of new clinical treatment and support services.

Employment type, location and salary

Employment Type: Full‑time Maximum term contract for 2 years (with the possibility of extension)

Location: WAPHA Head Office, Level 2, 1 Hood Street, Subiaco (hybrid model)

Salary: Band 5 $114,442

Key tasks and responsibilities

• Monitor service, activity and program performance through detailed analysis of available data and clinical insights.
• Identify areas for improved performance and collaborate with internal stakeholders and service providers to develop and implement associated action plans.
• Utilise data analytics and clinical insights to inform continuous improvements, drive innovation and determine whether activities are being delivered within Commonwealth guidelines and strategic commissioning intent.
• Support delivery of high-quality mental health, AOD and Chronic conditions treatment and support services across the State, through continuous improvement activities with commissioned service providers.
• Contribute to the planning, development and implementation of new mental health treatment and support services.

About you

To be considered for this role, candidates must demonstrate how you meet the following essential experience and criteria (no more than 5 sides of A4):

Essential experience and education

• Tertiary qualification in a clinical discipline, (e.g. nursing, or allied health), with extensive experience in mental health, AOD or Chronic Conditions service delivery.
• Proven ability to build relationships and collaborative partnerships both internally and externally.
• Excellent communication skills including complex written reporting and communicating with influence.
• Experience in quality improvement activities, including knowledge and skills in the use of quality improvement methodologies to affect change.
• Effective problem‑solving, change management and leadership skills.
• Ability to undertake complex data analysis related to service delivery and develop practical solutions to drive continuous improvement.
• Experience working with culturally diverse groups, including Aboriginal and Torres Strait Islander people.

What we offer

• Hybrid working arrangement that combines work from home with office presence in our modern Subiaco office (minimum of 3 office days per fortnight plus additional portfolio day once a month).
• Commitment to employee development.
• Salary packaging - WAPHA's arrangement allows for a maximum of $15,900 for general living expenses and $2,650 for entertainment benefits per fringe benefit tax year.
• Employee Assistance Program.
• Additional paid parental leave.
• Gifted paid day off during Christmas shut down period.
• Annual $200 health and wellbeing reimbursement scheme.
• All employees have access to LinkedIn Learning.
• Study leave options available.
• Option to purchase additional leave.
• 13 weeks long service leave after 10 years of continuous services (accessible on a pro‑rata basis after 7 years).

Desired Skills and Experience

• Tertiary qualification in a clinical discipline, (e.g. nursing, or allied health), with extensive experience in mental health, AOD or Chronic Conditions service delivery.
• Proven ability to build relationships and collaborative partnerships both internally and externally.
• Excellent communication skills including complex written reporting and communicating with influence.
• Experience in quality improvement activities, including knowledge and skills in the use of quality improvement methodologies to affect change.
• Effective problem‑solving, change management and leadership skills.
• Ability to undertake complex data analysis related to service delivery and develop practical solutions to drive continuous improvement.
• Experience working with culturally diverse groups, including Aboriginal and Torres Strait Islander people.

Application deadline

Applications close 11:59pm 22 November 2026.

Additional information

WAPHA reserves the right to commence shortlisting prior to the advertised close date.

For further information please email [e-mail]. Please note that applications must be submitted via the link provided – applications received by email will not be accepted.

Disclaimer- Internal employees should advise their line managers before applying.