People Services Co-ordinator

Australia Post; Melbourne; Hybrid; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Flexible and hybrid working

Work from home two days per week

Growth and development programs

Team member discounts and wellbeing资源

Job summary

Australia Post is seeking a proactive business support professional to help deliver a flagship learning and culture development program. This 12-month FTC role combines people support, learning operations and stakeholder engagement to create a seamless experience for learners, facilitators and leaders.

You'll manage LMS (SAP SuccessFactors) and ServiceNow, maintain knowledge resources, coordinate activities and analyse data to drive continuous improvement, while building strong relationships

Qualifications

• Experience in People Services, HR administration, learning operations, shared services or program coordination environments.
• Experience supporting the delivery of learning, capability or enterprise-wide people programs, including enrolments, scheduling, communications and deployment activities.
• Hands-on experience using SAP SuccessFactors Learning (LMS) to administer learning activities, manage learner records and support program delivery.
• Experience creating, maintaining and enhancing knowledge articles, process documentation, FAQs and employee-facing content, with the ability to translate complex information into clear, user-friendly guidance.
• Strong stakeholder management, customer service and administrative skills, with experience using platforms such as ServiceNow, SharePoint and Microsoft 365 to support efficient service delivery.

Responsibilities

• Provide day-to-day support in SAP SuccessFactors LMS and ServiceNow, including enrolments and reporting.
• Maintain knowledge articles, FAQs, and process guides across ServiceNow and SharePoint.
• Coordinate learning activities, accreditation schedules, facilitator assignments, and milestones.
• Monitor learning activity and program insights to support decision-making.
• Build strong relationships with facilitators, leaders and stakeholders and improve processes.

Skills

SAP SuccessFactors LMS

ServiceNow

SharePoint

Microsoft 365

Stakeholder management

Customer service

Administrative skills

Tools

SAP SuccessFactors LMS

ServiceNow

SharePoint

Microsoft 365

Job description

Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you're still the people behind every parcel. Whatever your team or role, you're helping grow our people, grow our business and making a lasting impact on the Australian community. You'll find a culture of connection in our great people and the flexibility to balance work with life outside of it.

About the opportunity

Join a collaborative and purpose-driven team at the heart of delivering a flagship Learning and culture development program across the enterprise. This is a great 12-month FTC opportunity to combine people support, learning operations and stakeholder engagement, playing a key role in creating a seamless experience for learners, facilitators and leaders. You'll contribute to the successful rollout of a high-profile people and capability initiative that empowers leaders and teams to perform at their best while supporting meaningful organisational change.

You'll also

• Provide day-to-day support within the SAP SuccessFactors Learning Management System (LMS) and ServiceNow, managing learner enrolments, course assignments, session administration, reporting and case resolution to ensure a seamless learning experience.
• Own and maintain program knowledge resources, including developing, reviewing and publishing knowledge articles, FAQs, process guides and support content across ServiceNow, SharePoint and other channels, ensuring information remains accurate, current and customer-focused.
• Support the coordination and deployment of learning activities, accreditation schedules, facilitator assignments, training resources and key program milestones.
• Monitor, analyse and report on learning activity, service trends and program insights, providing data to support decision-making and continuous improvement.
• Build strong relationships with facilitators, leaders and stakeholders, delivering responsive support and proactively identifying opportunities to enhance processes and participant experiences.

About you

You're a highly organised and customer-focused professional who enjoys bringing structure to complex programs and delivering a great experience for stakeholders. You thrive in a collaborative environment, build strong working relationships across diverse teams, and take pride in providing accurate, responsive support. With a continuous improvement mindset and a genuine commitment to teamwork, you're motivated by contributing to meaningful people and culture initiatives that make a positive impact across the organisation.

You'll also need

• Experience in People Services, HR administration, learning operations, shared services or program coordination environments.
• Demonstrated experience supporting the delivery of learning, capability, change or enterprise-wide people programs, including enrolments, scheduling, communications and deployment activities.
• Hands-on experience using SAP SuccessFactors Learning (LMS) to administer learning activities, manage learner records and support program delivery.
• Experience creating, maintaining and enhancing knowledge articles, process documentation, FAQs and employee-facing content, with the ability to translate complex information into clear, user-friendly guidance.
• Strong stakeholder management, customer service and administrative skills, with experience using platforms such as ServiceNow, SharePoint and Microsoft 365 to support efficient service delivery.

What else is in it for you?

• Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
• Flexible and hybrid working arrangements, like the opportunity to work from home two days per week
• Opportunities for growth and development through formal programs or mentorship
• Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian - and it's important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We're a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We're also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you've got questions about accessibility, reach out to our Diversity & Inclusion team at ***************@auspost.com.au or on 03 8737 9***.