People Operations Manager

Glitch Productions; Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work

Central locations near Parramatta/MMel

EAP and wellbeing support

Social events

Job summary

Glitch Productions, an independent animation studio in Australia, is hiring a People Operations Manager to scale HR systems, data, and automation. You will own Deel as the global HRIS, configure it, migrate data, and integrate with payroll, Ashby and Airtable.

You’ll report to the Global Head of People and Culture and underpin the employee lifecycle across multiple countries. You will build automated workflows, improve data integrity, and deliver regular reporting while partnering with Finance,

Qualifications

• Experience leading Deel HRIS implementation end to end in a growing org
• Experience running HR operations across multiple countries (AU, US, Canada preferred)
• Strong knowledge of Airtable including automations and dashboards for HR use cases
• High attention to detail with sensitive, accurate data
• Data-driven approach to inform decisions and measure impact
• Strong organisational and project management skills
• Clear written communication and good judgement on when to elevate

Responsibilities

• Own the end-to-end employee lifecycle processes (onboarding, transfers, promotions, off-boarding)
• Act as first point of contact for system, policy, and process queries
• Continuously improve employee experience by removing friction points
• Lead Deel implementation including LMS and headcount planning modules
• Maintain workforce data integrity and produce reporting/analytics for the business
• Partner with Finance and IT for system integrations (EOR, benefits, ATS)
• Oversee HR operations across countries and support transitions to local entities
• Document processes to reduce single points of failure

Skills

HR analytics

Data-driven

Project management

Attention to detail

Written communication

Tools

Deel

Airtable

Ashby

HRIS

Job description

About Us

Glitch Productions is an independent animation studio based in Australia making original, long form animated shows distributed on YouTube. Our channel has over 23 million subscribers, tens of millions of views per episode and is still growing strong. Our studio is filled with incredibly talented and passionate artists that are determined to change the way animation is produced and treated in the industry. Our biggest IP; The Amazing Digital Circus, has amassed over 350 million views on the pilot alone and we have a lot more still to come. We are growing quickly, with team members across Australia, the US, Canada and beyond.

Role Information

Glitch Productions is looking for a People Operations Manager to build the systems, data, and automation that let our People team scale with the company. This role suits someone who is highly detail oriented, comfortable owning HR technology end to end, and energised by turning manual processes into clean, reliable workflows.

Your first big priority will be leading our implementation of Deel as our global HRIS: configuring it, migrating our employee data, connecting it with payroll, Ashby and Airtable, and getting every employee and manager confidently using it.

You will report to the Global Head of People and Culture and act as the operational backbone of the People function, from HRIS ownership to employee lifecycle processes to workforce data and reporting. You will work closely with our People Partners. They focus on managers, employee relations and team needs; you make sure the systems, processes and data behind them work.

What success looks like in your first 6 months

• Deel is live and adopted as our single source of truth for employee data, with clean, accurate records
• Onboarding and offboarding run as consistent, largely automated workflows in every country we employ in
• Team members move smoothly onto our own employing entities as we establish them in new countries
• Leadership relies on regular, accurate people reporting (headcount, turnover, hiring progress) to make decisions
• Our core People processes are documented so they do not rely on any one person

Your Duties Will Include

Employee Lifecycle and Experience

• Own the end to end employee lifecycle processes (onboarding, transfers, promotions, off-boarding) so every employee has a consistent experience wherever they are based
• Act as a first point of contact for employee queries related to systems, policies, and processes, and know when to bring in the relevant People Partner
• Continuously improve the employee experience by identifying friction points and fixing them

Data & Systems

• Own the implementation, configuration, and ongoing administration of Deel as our HRIS, including its LMS and headcount planning modules
• Build and maintain automated workflows across HR systems and Airtable to reduce manual admin and improve data accuracy, and find recurring manual tasks to automate
• Maintain workforce data integrity and produce reporting and analytics that inform decisions across the business
• Partner with Finance and IT on system integrations (EOR, benefits, and Ashby our ATS)
• Manage HR system access, permissions and data privacy controls so sensitive employee information is handled appropriately

Global HR Operations

• Oversee operational HR delivery across every country we employ in
• Manage mobility, immigration and international employee moves
• Manage our employer of record (EOR) relationships and support transitions onto our own entities as they are established
• Keep employment documentation, policies and compliance requirements current in each country, partnering with our legal and payroll providers
• Contribute to regional and global People projects
• Keep performance cycles, engagement surveys, compensation reviews and levelling calibrations on schedule
• Document our processes so they don't rely on any one person

Culture & Development

• Support performance management cycles, including scheduling, documentation, and data tracking
• Help coordinate learning and development initiatives, including manager training and track completion and impact
• Contribute to a healthy, transparent company culture through clear, well-organised processes and communication

Requirements

• Proven experience leading an Deel HRIS, LMS and Workforce planning implementation end to end in a growing organisation of roughly 200 to 1,000 people
• Experience running HR operations across multiple countries, ideally including Australia, the US and Canada
• Strong working knowledge of Airtable, including building bases, automations, and dashboards for HR use cases
• A high level of attention to detail and comfort working with sensitive, accurate data
• A data-driven approach, using people insights and metrics to inform decisions and measure impact
• Strong organisational and project management skills, able to manage multiple workflows at once
• Clear written communication and good judgement on when to elevate

Who This Role Is For

• Someone who likes making things run smoothly and predictably
• Someone who can spot manual work and wants to automate it
• Someone who is comfortable building process where there isn't one yet
• Someone who wants to own the employee lifecycle end to end

Bonus Skills

• Experience working with employer of record (EOR) providers and visa or immigration processes
• Experience in the media, entertainment, or creative industries
• Familiarity with people analytics tools or reporting dashboards
• An understanding or experience with the arts, animation, gaming, and/or ‘internet nerd’ culture.

What We Offer

• Competitive salary and package commensurate with experience
• A flexible environment with opportunities for hybrid work.
• A fun office environment where individual input is valued.
• Regular work functions and free entry to conventions and events.
• Close to public transport in the heart of Parramatta and Melbourne CBD.
• Regular company breakfasts/lunches.
• A diverse team that values independent input and career development.
• Access to an Employee Assistance Program (EAP), confidential mental health and well being support, for you and your family

Our values

Passion

First and foremost, every team member has a passion for the work we do and why we do it. It’s what allows us to contribute our creative energy, pitch new concepts, and give everything we make a personal touch that resonates with our fans.

Innovation

From cobbling together sets in a living room, to inventing new pipelines using breakthrough technology, we have always had a focus on innovation and new ideas. We always try to push the boundaries of our industry and keep things fresh and exciting for both the team and our audience.

Teamwork

Animation takes a big team of incredibly talented people and everyone is always ready to pitch in and lend a hand. We believe that our diversity and range of skills are what allows us to create works none of us could do on our own.

Integrity

Our integrity is the heart of our core mission. It’s what allows us to do right for our projects and for each other.

At Glitch Productions, we’re passionate about fostering a diverse and inclusive workplace that reflects our values as a creative studio.

We hire based on skills, passion and potential, and celebrate the diverse perspectives that make our team stronger. We welcome people of all races, genders, sexual orientations, gender identities, ages, educational backgrounds, abilities, and experiences.

Simply put, if you’re a good person and share our passion for animation, we want to hear from you!