People Operations Lead - Build & Elevate Ops (SAP)

Chemist Warehouse Group; Australia; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Growth opportunities

Salary reviews

Flexible work arrangements

Employee discounts

Employee Assistance Program (EAP)

Onsite canteen

Shuttle service

Job summary

Sigma Healthcare is seeking a customer-focused Team Lead to oversee Recruitment Administration and People & Culture Operations across Retail and Logistics. You will develop teams, drive consistency, and improve service delivery while supporting SAP SuccessFactors enhancements and staff development.

You will lead day-to-day operations, manage stakeholder relationships, and define better ways to deliver services, with the Preston-based role offering hybrid work options.

Qualifications

• Experience leading an administration or People Operations team.
• Experience developing and coaching high-performing teams.
• Strong stakeholder management and communication skills.
• Experience reviewing and improving business processes.
• Experience working with SAP SuccessFactors, particularly Recruitment and Employee Central, will be highly regarded.

Responsibilities

• Lead, coach, and develop two teams, fostering a positive, collaborative, and customer-focused culture.
• Plan workloads and resources to ensure service standards and operational priorities are consistently achieved.
• Act as the key escalation point for complex recruitment administration, onboarding and employee lifecycle enquiries.
• Build strong relationships with leaders across Retail and Logistics, providing guidance and education on People Operations processes and systems.
• Drive continuous improvement by reviewing existing processes, identifying opportunities to simplify the way we work and improving the customer experience.
• Use your knowledge of SAP SuccessFactors to identify system enhancements, improve workflows and support system upgrades, testing and implementation.
• Monitor team performance, provide regular coaching and feedback, and support the ongoing development of your team members.
• Support the team during peak operational periods and maintain your own portfolio of work when required.
• Work collaboratively across the broader People & Culture team to deliver consistent, high-quality service to the business.

Skills

Leadership

People operations

SAP SuccessFactors

Recruitment administration

Stakeholder management

Process improvement

MS Office

Coaching & development

Tools

SAP SuccessFactors

Job description

Sigma Healthcare is seeking a customer-focused Team Lead to oversee Recruitment Administration and People & Culture Operations across Retail and Logistics. You will develop teams, drive consistency, and improve service delivery while supporting SAP SuccessFactors enhancements and staff development.

You will lead day-to-day operations, manage stakeholder relationships, and define better ways to deliver services, with the Preston-based role offering hybrid work options.