People Operations Lead

Chemist Warehouse Group; Australia; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Growth opportunities

Salary reviews

Flexible work arrangements

Employee discounts

Employee Assistance Program (EAP)

Onsite canteen

Shuttle service

Job summary

Sigma Healthcare is seeking a customer-focused Team Lead to oversee Recruitment Administration and People & Culture Operations across Retail and Logistics. You will develop teams, drive consistency, and improve service delivery while supporting SAP SuccessFactors enhancements and staff development.

You will lead day-to-day operations, manage stakeholder relationships, and define better ways to deliver services, with the Preston-based role offering hybrid work options.

Qualifications

• Experience leading an administration or People Operations team.
• Experience developing and coaching high-performing teams.
• Strong stakeholder management and communication skills.
• Experience reviewing and improving business processes.
• Experience working with SAP SuccessFactors, particularly Recruitment and Employee Central, will be highly regarded.

Responsibilities

• Lead, coach, and develop two teams, fostering a positive, collaborative, and customer-focused culture.
• Plan workloads and resources to ensure service standards and operational priorities are consistently achieved.
• Act as the key escalation point for complex recruitment administration, onboarding and employee lifecycle enquiries.
• Build strong relationships with leaders across Retail and Logistics, providing guidance and education on People Operations processes and systems.
• Drive continuous improvement by reviewing existing processes, identifying opportunities to simplify the way we work and improving the customer experience.
• Use your knowledge of SAP SuccessFactors to identify system enhancements, improve workflows and support system upgrades, testing and implementation.
• Monitor team performance, provide regular coaching and feedback, and support the ongoing development of your team members.
• Support the team during peak operational periods and maintain your own portfolio of work when required.
• Work collaboratively across the broader People & Culture team to deliver consistent, high-quality service to the business.

Skills

Leadership

People operations

SAP SuccessFactors

Recruitment administration

Stakeholder management

Process improvement

MS Office

Coaching & development

Tools

SAP SuccessFactors

Job description

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Our People Operations teams play a critical role in supporting the employee lifecycle for our Retail and Logistics businesses. From advertising vacancies and onboarding new team members through to employment changes and ongoing people administration, the team delivers the operational support that keeps our business moving.

We are looking for an experienced and customer-focused Team Lead to oversee:

• Recruitment Administration, responsible for recruitment administration, job advertisements, employment offers and onboarding; and


• People & Culture Operations, responsible for employment changes, contract variations and maintaining accurate employee records.

We are looking for someone who enjoys developing people, creating consistency and building a team that is recognised for delivering exceptional customer service, accurate advice and operational excellence.

You will bring a continuous improvement mindset, identifying opportunities to simplify processes, improve service delivery and enhance the way we support our leaders and team members. You'll also play an important role in bringing the two teams together, creating consistent ways of working and building one collaborative, high-performing People Operations function.

Our Retail and Logistics businesses are large, diverse and operationally complex, so there is plenty to learn. Experience working with SAP SuccessFactors will be highly regarded, as it will help you transition into the role more quickly and allow you to focus on developing the team, improving processes and supporting the business.

Key Responsibilities

• Lead, coach, and develop two teams, fostering a positive, collaborative, and customer-focused culture.


• Plan workloads and resources to ensure service standards and operational priorities are consistently achieved.


• Act as the key escalation point for complex recruitment administration, onboarding and employee lifecycle enquiries.


• Build strong relationships with leaders across Retail and Logistics, providing guidance and education on People Operations processes and systems.


• Drive continuous improvement by reviewing existing processes, identifying opportunities to simplify the way we work and improving the customer experience.


• Use your knowledge of SAP SuccessFactors to identify system enhancements, improve workflows and support system upgrades, testing and implementation.


• Monitor team performance, provide regular coaching and feedback, and support the ongoing development of your team members.


• Support the team during peak operational periods and maintain your own portfolio of work when required.


• Work collaboratively across the broader People & Culture team to deliver consistent, high-quality service to the business.

This role is based out of our Preston office 4-days per-week, with flexibility to Work-From-Home 1-day per week.

About You

You will be an experienced leader who enjoys developing people and improving the way teams work. You're equally comfortable leading day-to-day operations, building relationships with stakeholders and identifying better ways of delivering services.

You will also bring:

• Demonstrated experience leading an administration, shared services or People Operations team.


• Experience developing and coaching high-performing teams.


• Strong stakeholder management and communication skills, with the ability to educate and support leaders.


• Experience reviewing and improving business processes.


• Experience working with SAP SuccessFactors, particularly Recruitment and Employee Central, will be highly regarded.


• Strong organisational skills, with the ability to balance operational priorities and competing deadlines.


• Proficiency in Microsoft Office, including Excel, Word, Teams and Outlook.

Why Join Us?

• Grow your career with purpose – Access a wide range of learning and development programs, including our bespoke, internally designed leadership pathway to support your long‑term growth. Be part of a purpose-driven organisation making a difference in healthcare, working with a collaborative and supportive team.


• Be rewarded for your impact – Enjoy annual salary reviews directly linked to your performance, recognising the value you bring to the team.


• Flexibility that works – Work from home one day per week, while staying connected with your team at our vibrant Preston Support Office four days a week. We’re committed to supporting our people through life’s important moments. Alongside our formal flexibility policies, we recognise that some circumstances, such as returning from parental leave or managing personal wellbeing may require additional consideration. In these situations, we work collaboratively on case‑by‑case arrangements to provide the support needed while balancing the requirements of the role and team.


• Exclusive savings – Access generous employee discounts across a wide range of products, along with corporate offers on healthcare premiums and novated leasing.


• Support when you need it – Tap into confidential Employee Assistance Program (EAP) services for personal or professional support.


• Take advantage of our subsidised and convenient onsite canteen for varied and affordable meals.


• Easy commuting – Enjoy our complimentary shuttle bus connecting nearby train stations to the Preston Support Office, making public transport travel simple and stress‑free.

About Us

Sigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach.