People Operations Lead

Chemist Warehouse; Melbourne; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Salary reviews based on performance

Flexible work arrangement (1 day WFH)

Paid parental leave

Team member discounts via partner

Employee assistance program

Onsite canteen

Complimentary shuttle to Preston

Job summary

Sigma Healthcare is seeking a People Operations Lead to oversee two teams within our Retail and Logistics operations. You will direct day‑to‑day activities, coach managers, allocate workloads and drive improvements in service delivery across the employee lifecycle.

With experience in people operations and SAP SuccessFactors, you’ll partner with senior leaders to build capability and implement consistent ways of working, while supporting peak periods with hands‑on operational support.

Qualifications

• Experience directly managing an administration, shared services or People Operations team.
• People-focused leader who actively develops and supports team members.
• Experience setting performance expectations and conducting performance reviews.
• Strong coaching skills to build team capability, confidence and accountability.
• Experience with SAP SuccessFactors Recruitment and Employee Central is highly regarded.
• Strong stakeholder management and communication with business leaders.

Responsibilities

• Lead two teams, provide clear direction and foster a collaborative, customer-focused culture.
• Allocate workloads and manage team capacity to meet service standards and deadlines.
• Conduct regular one‑on‑ones and performance reviews with constructive feedback.
• Monitor performance and address issues promptly and constructively.
• Build team capability and accountability with clear expectations and support.
• Collaborate with leaders across Retail and Logistics to educate on People Ops processes.

Skills

People leadership

Coaching & development

Performance management

Stakeholder management

Communication

Organisational skills

Tools

SAP SuccessFactors

Microsoft Office

Job description

About the Team

Our People Operations teams support the employee lifecycle across our Retail and Logistics businesses. Covering Recruitment Administration and People & Culture Operations, the teams manage job advertisements, employment offers, onboarding, employment changes and employee records, providing accurate and timely operational support to our leaders and team members.

About the Role

As People Operations Lead, your primary focus will be the day-to-day leadership, management and development of two teams. You will set clear expectations, manage workloads and support team members through regular coaching, feedback and performance conversations. Working closely with leaders across Retail and Logistics, you will build team capability and accountability, bring the teams together through consistent ways of working and drive improvements in processes and service delivery.

Role Responsibilities

• Lead and manage two teams, providing clear direction and building a positive, collaborative and customer-focused culture.
• Allocate workloads and manage team capacity to ensure service standards, operational priorities and deadlines are consistently achieved.
• Conduct regular one-on-ones and performance reviews, providing constructive feedback, coaching and development opportunities.
• Monitor individual and team performance, recognise achievements and address performance concerns promptly and constructively.
• Build team capability and accountability, ensuring team members understand expectations and have the knowledge and support to succeed.
• Bring the two teams together, establishing consistent ways of working and supporting team members through change.
• Act as the key escalation point for complex recruitment administration, onboarding and employee lifecycle enquiries.
• Build relationships with leaders across Retail and Logistics, providing guidance and education on People Operations processes and systems.
• Review processes and identify improvements that simplify administration, strengthen accuracy and enhance the customer experience.
• Support SAP SuccessFactors enhancements, workflow improvements, system upgrades, testing and implementation.
• Collaborate across People & Culture and provide hands‑on operational support during peak periods, maintaining your own portfolio of work when required.

Who are we looking for?

• Demonstrated experience directly managing an administration, shared services or People Operations team.
• A people-focused leader who enjoys being actively involved in the daily management and development of team members.
• Experience setting performance expectations, conducting performance reviews and addressing performance concerns.
• Strong coaching skills, with the ability to build team capability, confidence and accountability.
• Confidence having constructive conversations, resolving challenges and maintaining clear expectations.
• Strong organisational skills, with the ability to allocate work, manage resources and balance competing deadlines.
• Strong stakeholder management and communication skills, with the ability to educate and support business leaders.
• Experience reviewing processes and improving service delivery.
• The ability to lead teams through change and build consistent, collaborative ways of working.
• Experience working with SAP SuccessFactors, particularly Recruitment and Employee Central, will be highly regarded.
• Proficiency in Microsoft Office, including Excel, Word, Teams and Outlook.

Why Join Us?

Grow your career with purpose - Access a wide range of learning and development programs, including our internally designed leadership courses (including our Women in Leadership program) to support your long‑term growth. Be part of a purpose‑driven organisation making a difference in healthcare, working with a collaborative and supportive team.
Be rewarded for your impact - Enjoy annual salary reviews linked to your performance, recognising the value you bring to the team.
Flexibility that works - Work from home one day per week, while staying connected with your team at our vibrant Preston Support Office four days a week. We're committed to supporting our people through life's important moments. Alongside our formal flexibility policies, we recognise that some circumstances, such as returning from parental leave or managing personal wellbeing, may require additional consideration. In these situations, we work collaboratively on case‑by‑case arrangements to provide the support needed while balancing the requirements of the role and team.
Paid parental leave - We support growing families with six weeks of paid parental leave for primary carers and one week of paid parental leave for secondary carers.
Exclusive savings - Access generous team member discounts across a wide range of products through our partnership with Flare, including company‑wide corporate offers on healthcare premiums with Bupa Healthcare, banking benefits with CommBank, novated leasing and a team member discount card offering savings in our Chemist Warehouse pharmacies.
Support when you need it - Tap into confidential Employee Assistance Program services for personal or professional support.
Onsite convenience - Take advantage of our subsidised onsite canteen for varied and affordable meals, coffee, confectionery and bakery items.
Easy commuting - Enjoy our complimentary shuttle bus connecting nearby train stations to the Preston Support Office, making public transport travel simple and stress‑free.

About Us

Sigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach.

Sigma Healthcare is an equal opportunity employer and is committed to fostering a diverse, inclusive and respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and experiences and encourage you to apply, even if you don't meet every requirement listed.