Payments Platform Support Analyst (24/7)

Australian Payments Plus; Australia; On-site; AUD 90,000 - 120,000; Full time

Job summary

Australian Payments Plus is seeking an Application Support Analyst to ensure the reliability and performance of Australia's payments infrastructure in a 24/7 environment. You will monitor systems, resolve complex production issues and collaborate with engineers, vendors and business stakeholders to keep payment services running securely.

You'll contribute to continuous improvement, enhance observability with tools like Dynatrace and Splunk, and participate in change, release and deployment

Qualifications

• Experience in 24/7, high-availability production environments.
• Experience supporting payments, banking or financial services platforms.
• Strong troubleshooting and incident management abilities.
• Experience with Incident, Problem and Change Management (ServiceNow or similar).
• Hands-on experience with cloud-based and enterprise technologies including AWS, APIs, Java, Oracle SQL, Unix/Linux or Windows.
• Experience using enterprise monitoring/observability tools (Dynatrace, Splunk).
• Exposure to deployment, release management, non-functional testing and operational readiness.
• Strong stakeholder management and communication skills across teams and vendors.
• Continuous improvement mindset with automation and reliability focus.

Responsibilities

• Deliver high-quality application support across critical payment platforms, ensuring strong service availability and operational performance.
• Participate in a 24/7 on-call roster for incident resolution, service restoration, and change activities.
• Monitor production environments, identify issues early and lead incident investigations.
• Collaborate with internal technology teams, vendors and stakeholders to restore services quickly and minimise customer impact.
• Support change, release and deployment activities through planning, testing and risk assessment.
• Improve system observability using monitoring tools to drive proactive support.
• Contribute to project delivery through configuration, non-functional testing, implementation and readiness activities.
• Develop and maintain high-quality operational documentation and knowledge assets.
• Drive continuous improvement by identifying opportunities to automate processes and enhance reliability.

Skills

Incident management

Troubleshooting

Stakeholder comms

AWS

Java

Oracle SQL

Unix/Linux

Monitoring tools

Tools

Dynatrace

Splunk

ServiceNow

Job description

Job Description

Life @ AP+:

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You'll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.

We're driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We're ready to help you do it.

The Role:

As an Application Support Analyst, you'll play a critical role in ensuring the reliability, stability and performance of Australia's payments infrastructure. Supporting mission-critical payment applications in a high-availability 24/7 environment, you'll proactively monitor systems, resolve complex production issues and work closely with engineers, vendors and business stakeholders to keep essential payment services running securely and efficiently. You'll also contribute to continuous improvement initiatives that enhance operational resilience and customer outcomes.

Key Outcomes the role owns:

• Deliver high-quality application support across critical payment platforms, ensuring strong service availability and operational performance.
• Participate in a 24/7 on-call support roster, providing timely operational support for incident resolution, service restoration, and the successful execution of scheduled change and release activities.
• Monitor production environments, identify issues early and lead the investigation and resolution of complex incidents.
• Partner with internal technology teams, vendors and external stakeholders to restore services quickly and minimise customer impact.
• Support change, release and deployment activities through robust planning, testing and risk assessment.
• Improve system observability by leveraging enterprise monitoring and diagnostic tools to drive proactive support.
• Contribute to project delivery through configuration, non-functional testing, implementation and operational readiness activities.
• Develop and maintain high-quality operational documentation, support procedures and knowledge assets.
• Drive continuous improvement by identifying opportunities to automate processes, streamline workflows and enhance service reliability

Required experience to be successful in the role

We’re looking for a technically capable Application Support professional who thrives in complex, always-on environments and enjoys solving challenging production issues. You'll bring:

• Demonstrated experience supporting enterprise applications within a 24/7, high-availability production environment.
• Experience supporting payments, banking or financial services platforms, with an understanding of real-time or batch payment processing highly regarded.
• Strong troubleshooting & incident management skills, with the ability to quickly diagnose & resolve complex technical issues.
• Experience with Incident, Problem and Change Management processes (ServiceNow or similar).
• Hands-on experience supporting cloud-based and enterprise technologies, including AWS, APIs, Java applications, Oracle SQL, Unix/Linux or Windows environments.
• Experience using enterprise monitoring and observability tools such as Dynatrace, Splunk or similar platforms.
• Exposure to application deployment, release management, non-functional testing and operational readiness activities.
• Strong stakeholder management and communication skills, with the ability to collaborate effectively across technical teams, vendors and business stakeholders.
• A proactive, continuous improvement mindset with experience identifying opportunities to improve service reliability, automation and operational efficiency.

What happens next:

At AP+, we believe in the power of passion, pride, and purpose. Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.

We want to remove all barriers to inclusion so if you need advice or support with your application, we're here to help. Please reach out to [e-mail] We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not partnering with Recruitment agencies for this role.