People Advisor

QSuper Group; City of Brisbane; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

14% super

Training and development

Hybrid work model

Office facilities & amenities

Job summary

Australian Retirement Trust is seeking a skilled People Advisor to support leaders and employees across Investments, Finance, Commercial and Platforms. This hands-on role focuses on end-to-end case management, performance, conduct, wellbeing and grievance matters, delivering policy-aligned, practical advice with a strong risk lens.

Based in Brisbane, Sydney or Melbourne, this fixed-term contract runs until April 2027 and offers a hybrid work model with strong stakeholder collaboration and a

Qualifications

• Significant experience as People Advisor or HR case manager.
• Experience handling complex and sensitive cases end-to-end.
• Strong knowledge of employment legislation.
• Ability to influence senior leaders.
• Resilient and able to manage sensitive matters.
• Attention to detail and accurate documentation.

Responsibilities

• Deliver end-to-end case management for performance, conduct, wellbeing, and grievance matters.
• Apply employee relations lens ensuring compliance.
• Partner with leaders to manage sensitive people matters.
• Provide practical, commercially focused advice.
• Support challenging conversations and performance issues.
• Maintain compliant case documentation and audit-ready records.
• Identify trends to support proactive risk management.
• Balance employee experience with business objectives.
• Challenge decisions when people risks are not considered.
• Contribute to a high-quality advisory service across the team.

Skills

People Advisor

Employee Relations

HR case management

Stakeholder management

Policy advisory

Job description

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a People Advisor, you'll support leaders and employees across our Investments, Finance, Commercial and Platforms portfolios, partnering on complex people matters that require sound judgement, resilience and a strong employee relations lens.

This is a hands-on advisory role with a significant focus on end-to-end case management. You'll manage performance, conduct, wellbeing, conflict and grievance matters, providing practical, policy-aligned advice while balancing people risk, employee experience and business outcomes.

You'll work with senior stakeholders who may challenge advice and recommendations, requiring the confidence to influence decisions, navigate difficult conversations and provide clear guidance on workplace obligations. A strong understanding of psychosocial hazards, contemporary employment legislation and risk management will be essential.

This opportunity is ideal for an experienced People Advisor who can hit the ground running, thrives in complex case work and enjoys partnering with leaders to achieve fair, practical and commercially sound outcomes.

This role is a fixed term contract opportunity until April 2027 and is based in Brisbane, Sydney or Melbourne.

Responsibilities

Day to day, you'll:

• Deliver end-to-end case management across complex performance, conduct, wellbeing, conflict and grievance matters.
• Apply an employee relations lens to case management activities, ensuring compliance with employment legislation, policies and procedural fairness.
• Partner with leaders across Investments, Finance, Commercial and Platforms to manage sensitive people matters and mitigate people risk.
• Provide clear, practical and commercially focused advice on complex employee relations issues.
• Support leaders through challenging conversations, performance concerns, conduct matters and workplace conflict.
• Manage psychosocial hazard matters in accordance with organisational frameworks and legislative requirements.
• Assess risk, determine appropriate actions and ascertain complex matters where specialist support is required.
• Maintain detailed, accurate and compliant case documentation that meets audit and record-keeping requirements.
• Identify trends and emerging themes across case work and provide insights to support proactive risk management and leader capability uplift.
• Facilitate constructive outcomes while balancing employee experience, compliance requirements and business objectives.
• Build credibility with stakeholders and confidently challenge decisions where people risks have not been adequately considered.
• Contribute to a consistent, high-quality advisory service across the People and Impact team.

Qualifications

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

• You have significant experience in a dedicated People Advisor, Employee Relations or HR case management role.
• Your background includes managing complex and sensitive case work from intake through to resolution with minimal supervision.
• You'll bring strong employee relations knowledge and confidence applying employment legislation to real-world workplace situations.
• You're comfortable advising senior leaders and navigating stakeholder pushback while maintaining professionalism and influencing outcomes.
• You have demonstrated experience supporting leaders through performance management, conduct concerns, workplace conflict and grievance matters.
• Your understanding of psychosocial hazards and contemporary workplace health and safety obligations allows you to manage risk effectively.
• You'll be highly resilient and able to maintain sound judgement while managing sensitive and emotionally complex matters.
• You're confident balancing employee experience, organisational risk and commercial outcomes when providing advice.
• You have exceptional attention to detail and produce high-quality documentation, correspondence and case records.
• Your ability to identify people risks and challenge thinking constructively enables you to build credibility as a trusted advisor.
• You'll be capable of managing competing priorities in a high-volume environment while maintaining quality and compliance.
• You're ready to step into a role where the expectation is to contribute from day one and manage complex case work in a corporate environment.

About Us

Our 2.4 million members trust us to take care of around $375 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.

About the Team

Bring your potential to Australian Retirement Trust and unleash our monster possibilities:

• You’ll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

We use technology, including artificial intelligence (AI), to support parts of our recruitment process - such as reviewing applications, supporting screening interviews, reference checking, and matching skills to roles. All final hiring decisions are made by people.

By applying, you agree to the use of these technologies as part of the recruitment process.

Job Info

• Job Identification 5408
• Job Category People Business Partnering
• Job Schedule Full time
• Locations 266 George Street, Brisbane, Queensland, 4000, AU (Hybrid)