Payroll Team Leader

UnitingCare Health; Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangement

Salary packaging benefits

12 weeks parental leave

Job summary

UnitingCare Health is seeking an experienced Payroll Team Leader to oversee end-to-end payroll operations across hospitals, family and disability services, and corporate portfolios in Queensland. The role leads a team of payroll professionals, driving accuracy, compliance and timely payroll delivery.

You will interpret Awards and Enterprise Agreements, handle complex payroll matters, and support process improvements.

Qualifications

• 3–5 years’ experience in payroll, with end-to-end processing in a complex environment.
• Experience leading or mentoring payroll staff or readiness to take on a leadership role.
• Strong knowledge of Awards, Enterprise Agreements and payroll-related legislation.
• Experience working in high-volume payroll environments with multiple pay cycles.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Provide oversight of end-to-end payroll processing and payroll runs coordination.
• Ensure payroll activities are accurate, timely and compliant with policies and legislation.
• Interpret Awards and Enterprise Agreements and guide the payroll team.
• Manage escalated payroll enquiries and resolve issues.
• Support audits and payroll compliance obligations.
• Coach and develop team members and manage workloads to meet service levels.
• Contribute to payroll projects and system enhancements.

Skills

Team leadership

End-to-end payroll

Policy compliance

Auditing

Payroll processing

Tools

Chris21

Aurion

UKG Pro/Kronos

Job description

We're looking for an experienced payroll professional who is passionate about leading people, improving processes and delivering accurate payroll outcomes. Join our Payroll team and play a key role in ensuring reliable, accurate and timely payroll services are delivered across our Hospitals, Family and Disability Services, and Corporate portfolios.

As the Payroll Team Leader, you will provide oversight of end-to-end payroll operations, ensuring pay-related activities are processed accurately, compliantly and on time. You'll lead and support a team of payroll professionals, manage complex payroll matters, drive continuous improvement initiatives and contribute to delivering a high-quality payroll service that supports employees across UnitingCare.

Please note, this is a full time position. Further details will be discussed during the recruitment process. Flexibility is important to us, and we know it is to you too. This role supports hybrid working by agreement.

Your part in our UnitingCare team:

• Provide oversight of end-to-end payroll processing, including the coordination and facilitation of payroll runs.
• Ensure payroll activities are completed accurately, within required timeframes and in accordance with policies, procedures and legislative requirements.
• Interpret Awards, Enterprise Agreements and complex payroll scenarios, providing guidance and support to the payroll team.
• Manage and resolve escalated payroll enquiries and issues.
• Support internal and external audit activities and ensure payroll compliance obligations are met.
• Lead, coach and develop payroll team members through regular feedback, development planning and performance conversations.
• Monitor and prioritise workloads across the team to ensure service levels are achieved.
• Contribute to payroll projects, process improvements and system enhancement initiatives.
• Build strong relationships with leaders, employees and stakeholders while maintaining a high level of confidentiality.

What makes a difference for us?

• 3-5 years' experience in payroll, with experience undertaking end-to-end payroll processing in a complex environment.
• Previous experience leading or mentoring team members, or readiness to step into a leadership role.
• Strong knowledge of Awards, Enterprise Agreements and payroll-related legislation.
• Experience working in high-volume payroll environments with multiple pay cycles.
• Excellent problem-solving skills and a strong attention to detail.
• Experience with Chris21, Aurion, UKG Pro/Kronos or similar payroll and time & attendance systems is highly desirable.
• Strong communication skills with the ability to build positive working relationships across all levels of the organisation.
• A collaborative, customer-focused approach and commitment to continuous improvement.
• Ability to satisfy relevant pre-employment checks, including a Nationally Coordinated Criminal History Check and Right to Work verification.

What makes a difference for you?

The opportunity to be part of the second-largest Queensland employer who has been leading by example for more than 100 years. Joining our team, you’ll be welcomed as part of the UnitingCare family. We’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital.

Flexible work arrangements

to support work-life balance

Access to salary packaging, meal and entertainment benefits

• Up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits. To learn more about this benefit watch the video via theSalaryPackagingExplained link

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months’ service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities to challenge yourself, grow and make a meaningful difference
• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

provide welcoming, safe and nurturing services for children

implement measures to prevent child abuse and neglect within our services

appropriately and immediately address child abuse and neglect if it does occur

abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple– everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.