Payroll Support Officer

Nsw Department Of Customer Service; Sydney; Hybrid; AUD 78,000 - 96,000; Full time

Benefits offered by this job

Hybrid opportunity

Flexible working options

Job summary

Department of Customer Service (DCS) in Parramatta offers a hybrid full-time payroll role. You will handle payroll processing, ensure compliance with awards and taxation, and deliver quality service to stakeholders.

Collaboration with seniors and teams is expected, with in-office training for 4-6 weeks and a possible 5-day fortnight in the office thereafter. Ideal candidates have payroll experience, knowledge of government awards, and proficiency in MS Office, SAP, and ServiceNow.

Qualifications

• Strong communication skills, written and verbal.
• Excellent attention to detail and accuracy.

Responsibilities

• Provide payroll processing in compliance with award, taxation, legislative and audit requirements.
• Provide quality customer service, internally in the department and externally to customers and stakeholders.
• Manage day-to-day workloads to ensure timely task completion.
• Assist seniors and team leaders with complex requests.

Skills

Communication skills

Attention to detail

Tools

SAP

ServiceNow

MS Office

Job description

Clerk Grade: 3/4

Salary Range: Base salary starting at $84,659 - $92,701 plus superannuation

Employment Type: Multiple Full-Time, Ongoing work

Location: Parramatta - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

Application Closing: 22 September :59am Initially this role will require in-office training for 4-6 weeks, the role can become hybrid with a 5-day fortnight in the office after this training period. Flexible working options available

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do

• Provide high-quality payroll processing in compliance with award, taxation, legislative and audit requirements to facilitate the payment of current employee entitlements.


• Provide quality customer service, internally in the department and externally to customers and stakeholders


• Manage day to day workloads to ensure completion of tasks within agreed timeframes


• Assist seniors and team leaders with complex requests as directed

About You

• Previous experience working in a large payroll team


• An understanding of Government awards


• A strong attention to detail


• Good communication skills, both written and verbal


• Experience using MS Office products


• Previous experience using SAP and ServiceNow

Salary

Salary Grade XX, with the base salary for this role starting at 87,199 base plus superannuation

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or.