Payroll Advisor

Austin Health; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits

Wellness initiatives

Onsite childcare

Mentoring & career development

Job summary

Austin Health is seeking a Payroll Officer to support payroll duties and administration across the organisation in Melbourne. Reporting to the Payroll Team Leader, you will process payroll requests, timesheets and shifts reflected on the rostering system with accuracy.

You will handle phone and email enquiries, deliver high customer service, and ensure tasks align with the HR Shared Services delivery model while prioritising timeframes and attention to detail in a busy health service environment.

Qualifications

• Sound knowledge of payroll processing with 1+ years’ experience.
• Ability to interpret Enterprise Bargaining Agreements (EBAs).
• Ability to solve complex payroll queries across end-to-end payroll functions.
• Strong customer service focus with excellent communication and problem-solving skills.
• Ability to work autonomously and as part of a busy team.

Responsibilities

• Process accurate and timely payroll requests, timesheets and shifts reflected on the rostering system.
• Attend to phone and email enquiries with a high standard of customer service.
• Ensure all tasks adhere to the HR Shared Service delivery model.
• Prioritise work within set timeframes with strong attention to detail.

Skills

Payroll processing

EBAs interpretation

Payroll queries resolution

Customer service

Communication skills

Autonomy

Team collaboration

Job description

Austin Health – Melbourne Northern Suburbs VIC

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About HR Shared Services

The HR Shared Services (HRSS) Department is part of the broader People and Culture Directorate. It is a well-regarded operations function, consisting of teams that provide accurate and efficient HR services across the organisation. With a focus on service excellence and customer-centricity, the HRSS teams work collaboratively together and with the broader People and Culture function to support employees and managers through the employee life cycle. HRSS includes payroll, salary packaging, HR services and HR systems.

About the role

Reporting to the Payroll Team Leader, you will provide Austin Health managers and employees with support on all related payroll duties and administration in an accurate and timely manner.

A regular day will see you:

• Produce accurate and timely processing of employee’s payroll requests, timesheets and shifts reflected on the rostering system
• Attend to phone and email enquiries via workflow tools, with particular attention to an exceptional high standard of customer service (both to Austin Health employees and third parties)
• Ensure all tasks are completed within the HR Shared Service delivery model
• Ability to prioritise and work to set timeframes, strong attention to detail and enjoy problem solving complex queries

About you

To be successful in this role you’ll bring with you:

• Sound knowledge of payroll processing, 1+ years’ experience in a similar role
• Knowledge of and the ability to interpret Enterprise Bargaining Agreements (EBAs)
• The ability to solve complex payroll queries and operate effectively across all areas of the end -to-end payroll function
• Strong customer service focused approach, withexcellent communication skills, attention to detail and problem-solving skills
• Ability to work autonomously, as well as collaborate as part of a team in a busy environment

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
• Mentoring and career development opportunities.

Work with us!

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.