Payments Analyst

Kingside; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Kingside in Melbourne, Australia is seeking a Payments Analyst who will report to the Payment Operations Lead and partner with Product, Engineering, Risk, Compliance and Customer Support. You’ll analyze transaction data to diagnose issues and drive improvements in approval rates and processing costs.

The role suits someone with 3–5 years in payments or fintech, comfortable with PSP performance metrics, payment flows, and cross-functional collaboration to turn insights into action.

Qualifications

• 3–5 years of experience in payments, fintech, iGaming or global e-commerce.
• Solid understanding of payment flows, APIs, PSPs, acquirers and payment orchestration across card, bank transfer and local payment methods.
• Fraud awareness: knowledge of payment fraud typologies (chargebacks, account takeover, mule activity) and rule/threshold tuning.
• Mindset: high agency and a solution-first attitude with sound judgement under time pressure.
• Collaboration: proven ability to work cross-functionally with external PSP technical contacts.

Responsibilities

• PSP & Orchestrator Integration: Support the technical and operational integration of new PSPs, from requirements gathering and rules configuration through UAT and go-live.
• Performance Monitoring & Alerting: Build and maintain dashboards and automated alerts for approval rates, latency, uptime and settlement times.
• Deep-Dive Analysis & Escalations: Investigate drops in approval rates, error codes and routing issues, tracing them through the orchestrator, PSP, acquirer and banking rails to find root causes.
• Provider Relations: Act as Kingside’s technical contact for PSPs and payment partners to resolve integration and performance issues.
• Conversion, Cost & Process Optimisation: Evaluate deposits and withdrawals by PSP; review routing logic to lift approval rates and reduce costs.
• Fraud Prevention: Identify unusual or potentially fraudulent payment patterns and calibrate fraud rules and thresholds.
• Reporting & Documentation: Produce payment performance reporting and PSP scorecards for leadership; maintain clear documentation of integrations and playbooks.

Skills

Data analysis

Excel modelling

Communication

Project management

Problem solving

Job description

About Us:

Kingside is a lean team of dedicated and experienced people supporting some of the fastest-growing platforms in the cryptocurrency, sports, and iGaming industries.

The Role:

As a Payments Analyst, you’ll report to the Payment Operations Lead and work closely with Product, Engineering, Risk, Compliance and Customer Support.

You’ll catch system degradations before they impact users, dig into transaction-level data to diagnose issues, and drive improvements to approval rates and processing costs. This role is ideal for someone who enjoys being the bridge between deep transaction metrics and cross-functional execution.

What We’re Looking For:

We are seeking someone with 3-5 years of experience in payments, fintech, iGaming or global e-commerce who thrives on data-driven decision-making. You should be comfortable working with transaction-level data and PSP performance metrics, and have a good grasp of how payment orchestration routes and optimises transactions across multiple providers. You’ll know how to spot the story behind a drop in approval rates or a spike in failed withdrawals. You should also be able to turn your findings into clear actions for internal teams and external partners.

Ideal Candidate:

• Experience: 3-5 years in payments, gambling, global e-commerce, online retail payments, fintech or with PSPs.
• Knowledge: A solid understanding of payment flows, APIs, PSPs, acquirers and payment orchestration across card, bank transfer and local payment methods.
• Fraud Awareness: Working knowledge of payment fraud typologies (chargebacks, account takeover, mule activity) and rule and threshold tuning.
• Mindset: High agency and a "solution-first" attitude, with sound judgement under time pressure.
• Collaboration: Proven ability to work cross-functionally and directly with external PSP technical contacts.

Key Responsibilities:

• PSP & Orchestrator Integration: Support the technical and operational integration of new PSPs, from requirements gathering and rules configuration through UAT and go-live.
• Performance Monitoring & Alerting: Build and maintain dashboards and automated alerts for approval rates, latency, uptime and settlement times, so teams know about anomalies before users do.
• Deep-Dive Analysis & Escalations: Investigate drops in approval rates, error codes and routing issues, tracing them through the orchestrator, PSP, acquirer and banking rails to find the root cause. Triage payment escalations from Customer Support, and fix recurring patterns to reduce volume and resolution time.
• Provider Relations: Act as Kingside’s technical contact for PSPs and payment partners to resolve integration and performance issues and keep acceptance rates high and compliant.
• Conversion, Cost & Process Optimisation: Evaluate deposit and withdrawal conversion alongside fees by PSP. Review payment flows, routing logic and operational processes to lift approval rates, cut costs and scale with growing volumes.
• Fraud Prevention: Identify unusual or potentially fraudulent payment patterns and elevate them and calibrate fraud rules and thresholds within parameters without adding friction for legitimate users.
• Reporting & Documentation: Produce payment performance reporting and PSP scorecards for leadership. Keep clear documentation of integrations, configurations and escalation playbooks.

Skills & Attributes:

• Data Analysis: Proficiency with data analysis, BI and monitoring tools.
• Advanced Spreadsheets: Strong Excel skills (pivot tables, lookups and modelling).
• Problem Solving: Able to interpret transaction-level data and translate it into actionable recommendations.
• Communication: Clear communicator with both technical and non-technical stakeholders.
• Project Management: Able to balance multiple integrations, investigations and escalations at once.

Highly Beneficial If You Have:

• Experience with a payment orchestration platform.
• Experience with local payment methods across multiple international markets.
• Experience launching payments in new markets at pace.
• In-depth knowledge of the online gambling landscape.

Note:

This role is based in Melbourne, Australia, and may require occasional travel.