Patient Services & Support Specialist

Air Liquide

Gold Coast City

On-site

AUD 55,000 - 65,000

Full time

3 days ago

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Job summary

Air Liquide Healthcare Australia is seeking a customer service coordinator to support daily tasks, handle inquiries and process orders by phone, email and fax. You will liaise with doctors and hospitals, manage data entry in the ALH system, and assist with complaints and service scheduling to ensure timely delivery of products and services.

You will develop a strong understanding of products, services and delivery options, while delivering professional phone support and maintaining

Qualifications

Minimum of one year of experience or equivalent training.
Ability to read, analyse and interpret documents such as procedure manuals.
Ability to solve practical problems and respond to common enquiries from customers.
Excellent customer service and phone manners.
Strong interpersonal and communication skills.

Responsibilities

Deal with inbound/outbound calls, faxes and emails and handle customers’ enquiries related to products, services, stock, prices and delivery options.
Process phone, email and fax orders according to company policies to ensure timely delivery.
Data entry and use of the ALH data management system with accuracy and confidentiality.
Promote and sell new or complementary products and services where appropriate.
Handle complaints professionally and escalate unresolved issues to the manager when needed.
Coordinate with doctors, hospitals and payers to obtain approvals as required.
Arrange delivery options and service bookings according to logistics rules.