Patient Services Assistant

Bon Secours Mercy Health; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

Bon Secours Mercy Health in Melbourne’s western suburbs is seeking a Patient Services Assistant to support the Food & Environmental Department at Werribee Mercy Hospital. The role is full-time with a 38-hour week and a Monday to Sunday roster, with optional ADO.

You will ensure adherence to Victorian Public Health cleaning and Food Safety standards, deliver patient-centred care, and contribute to a collaborative team in a growing emergency care context.

Qualifications

• Health Services Assistant certification or working toward it.
• Current Food Handling Certificate.
• Excellent time management and communication skills.
• Ability to supervise and train staff.
• Experience in hospital, hotel, or cleaning sector desirable.

Responsibilities

• Based at Werribee Mercy Hospital and support the Food & Environmental Department.
• Roster management and ensuring standards in a busy environment.
• Ensure Victorian Public Health cleaning and Food Safety standards are met.
• Deliver high-quality patient-centred care and contribute to a collaborative team.

Skills

Time management

Communication skills

Teamwork

Customer service

Problem solving

Initiative

Education

Health Services Assistant Certificate III

Food Handling Certificate

Working towards Health Services Assistant Certificate III

Tools

Police Check

Working with Children Check

Job description

Employment Type: Permanent, Full-time with optional ADO

Location: Werribee Mercy Hospital

Upload with Application: Resume, cover letter,and allrelevant qualifications

Werribee Mercy Hospital is entering a landmark new phase, with the opening of a major Emergency Department expansion scheduled for 2026. This expansion will significantly increase our capacity and enable us to meet the rapidly growing healthcare needs of the Wyndham community, providing timely, high-quality emergency care to an additional 25,000 patients each year.

As Mercy Health prepares to launch this expanded service, we are seeking Patient Services Assistant’s who are motivated to be part of something more than a standard role.These roles will play a critical part in building and shaping the workforce that will support the Emergency Department from day one.

This is a rare opportunity to join a service at a defining moment, contributing to the establishment of a modern, high-capability Emergency Department within one of Australia’s fastest-growing corridors. You will play a key role in delivering high-quality emergency care within a growing and evolving service.

About the opportunity

Werribee Mercy Hospital is a Public Hospitallocatedin the rapidly growing western suburbs of Melbourne. We currently have a career opportunity for a qualified and experienced Patient Services Assistant to join the Food & Environmental Department management team.

• Based at Werribee Mercy Hospital.
• Full-time 38 hours a week.
• Monday to Sunday roster.
• Job satisfaction in a busy and fast-paced work environment.
• Responsible for ensuring that Victorian Public Health cleaning, and Food Safety standards are met.

Whatyou’llbring

You’reresilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centred care.

To thrive in this role, you will have:

• Health Services Assistant Certificate III, or equivalent, or working towards.
• Current Food Handling Certificate.
• Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.
• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.
• Ability to understand patients’ diet codes.
• Proven ability to supervise and train staff to achieveappropriate standards.
• Excellent customer service skill and attention to detail.
• A commitment to policies & proceduresin order tomaintaina safe and healthy environment for patients,staffand members of the public.
• Demonstrated ability to show initiative and work within a team environment.
• Experience within aHospital,Hotelor cleaning sector(desirable).
• Proven ability to supervise and train staff.

You will alsobe requiredto provide evidence of, orin the process of obtaining:

• A current Police Record Check and Working with Children Check.
• Proof of current influenza vaccination and other vaccination status consistent with public health orders.

You’llalso enjoy a range of other benefits:

• Develop and expand your skills,knowledgeand impact across the scope of practice.
• Advance your career with ongoing professional development opportunities and educational resources in a supportive environment.
• Find a better balance with a flexible rostering.
• Make the most of your pay with our generous salary packaging options.

Where there’s life, there’s Mercy.

Where there’s care, there’s You.

Through the battles and the breakthroughs,we’rethere. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feelgreat pridein this, and they value the security and stability we offer. But it also means so much opportunity - to build on allthat’sgone before, to grow your impact and gain experiencethat’shard to find elsewhere.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy,you’llhave the chance to make an impact and gain experiencethat’shard to find elsewhere.

Ready to help us shape the future of healthcare?

Join us and make a meaningful difference in people’s lives - and your career.

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair andequitableinterview and selection process.

We acknowledge theWurundjeriWoi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that weoperateacross Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents,clientsand communities we support.We’reproud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders,abilitiesand cultural backgrounds.