Patient Services Administrator — 14‑Month Parental Leave Cover

City Fertility; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

City Fertility in Brisbane is seeking a Patient Services Administrator to be the warm, empathetic first point of contact for patients. You will manage appointments, registrations, and pathway coordination while preparing accurate fee estimates and handling Medicare-related billing with care and compliance.

Working on-site across multiple clinic locations for a 14-month parental leave cover, you will liaise with clinicians, suppliers, and external partners, maintain patient records, support daily

Qualifications

• Experience in office administration or reception in a healthcare setting preferred.
• Strong customer service skills with a patient-centred approach.
• Ability to communicate clearly and manage multiple priorities in a busy clinic.

Responsibilities

• Provide first-point-of-contact service to patients with empathy and professionalism.
• Schedule appointments, register patients, and coordinate pathways for a seamless experience.
• Prepare fee estimates and manage billing in line with Medicare guidelines.
• Handle calls and emails promptly with clear, compassionate communication.
• Maintain accurate patient records and data entry per privacy standards.
• Support daily banking, reconciliations, invoicing and debt collection with accuracy.
• Assist with audits, accreditation reporting and compliance activities.
• Maintain welcoming reception and waiting areas for patients and visitors.
• Liaise with clinicians, suppliers and partners to support care delivery.
• Contribute to continuous improvement and change-management initiatives.

Skills

Office administration

Customer service

Communication

Attention to detail

Multi-tasking

Education

Year 12 or equivalent

Tools

Microsoft Office Suite

Practice management software

Job description

City Fertility in Brisbane is seeking a Patient Services Administrator to be the warm, empathetic first point of contact for patients. You will manage appointments, registrations, and pathway coordination while preparing accurate fee estimates and handling Medicare-related billing with care and compliance.

Working on-site across multiple clinic locations for a 14-month parental leave cover, you will liaise with clinicians, suppliers, and external partners, maintain patient records, support daily