Patient Services Administrator - North Lakes (Maternity Cover)

City Fertility; Brisbane; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

City Fertility in Brisbane is seeking a Patient Services Administrator to be the warm, empathetic first point of contact for patients. You will manage appointments, registrations, and pathway coordination while preparing accurate fee estimates and handling Medicare-related billing with care and compliance.

Working on-site across multiple clinic locations for a 14-month parental leave cover, you will liaise with clinicians, suppliers, and external partners, maintain patient records, support daily

Qualifications

• Experience in office administration or reception in a healthcare setting preferred.
• Strong customer service skills with a patient-centred approach.
• Ability to communicate clearly and manage multiple priorities in a busy clinic.

Responsabilités

• Provide first-point-of-contact service to patients with empathy and professionalism.
• Schedule appointments, register patients, and coordinate pathways for a seamless experience.
• Prepare fee estimates and manage billing in line with Medicare guidelines.
• Handle calls and emails promptly with clear, compassionate communication.
• Maintain accurate patient records and data entry per privacy standards.
• Support daily banking, reconciliations, invoicing and debt collection with accuracy.
• Assist with audits, accreditation reporting and compliance activities.
• Maintain welcoming reception and waiting areas for patients and visitors.
• Liaise with clinicians, suppliers and partners to support care delivery.
• Contribute to continuous improvement and change-management initiatives.

Connaissances

Office administration

Customer service

Communication

Attention to detail

Multi-tasking

Formation

Year 12 or equivalent

Outils

Microsoft Office Suite

Practice management software

Description du poste

About City Fertility

Over 21,000 babies and countless smiles for more than 21 years.

About City Fertility

Over 21,000 babies and countless smiles for more than 21 years. As one of Australia’s leading IVF and fertility service groups, we combine cutting‑edge science with compassionate care. Our partnership with the CHA IVF global network gives us access to world‑class expertise and innovation.

Why Join Us?

• Be part of a global network with world‑class fertility expertise
• Work in a supportive, collaborative, and inclusive team environment
• Access ongoing professional development and career growth opportunities
• Make a meaningful difference in the lives of patients and families every day

About The Role

The Patient Services Administrator at City Fertility plays a vital role in supporting patients through one of the most significant journeys of their lives.

Guided by our values of Compassion, Respect, Commitment, Quality, and Communication, this role is the first point of contact for patients, helping them navigate their fertility journey with empathy and clarity. The position will directly contribute to delivering high-quality, patient‑centred care and fostering trust and confidence in our services. It is a great opportunity to make a meaningful impact and develop skills in a dynamic, supportive environment committed to continuous improvement and clinical excellence.

This position is based in North Lakes and is offered as a 14-month maximum term contact to cover a period of parental leave.

What You Will Do

• Provide exceptional first-point-of-contact service to patients, ensuring all interactions reflect empathy, respect, and professionalism
• Manage patient appointment scheduling, registration, and pathway coordination to ensure a seamless experience
• Prepare accurate, individualised fee estimates and manage billing processes in line with Medicare guidelines
• Handle incoming calls and inbox management promptly and effectively, maintaining clear and compassionate communication
• Maintain accurate patient records and data entry in compliance with privacy and confidentiality standards
• Support daily banking, reconciliation, invoicing, and debt collection processes with attention to detail
• Assist with internal audits, accreditation reporting, and compliance activities to uphold quality standards
• Monitor and maintain reception and waiting areas to ensure a welcoming environment for patients and visitors
• Liaise with clinicians, suppliers, and external partners to support operational needs and patient care
• Contribute to continuous improvement initiatives, including policy and process reviews and change management programs
• Provide support for donor and surrogacy programs, storage consent monitoring, and compliance requirements
• Troubleshoot Medicare claims and liaise with relevant agencies to resolve patient billing issues
• Uphold workplace health and safety standards, reporting hazards and incidents promptly
• Represent City Fertility’s values in all interactions, promoting a positive, patient‑focused culture

What We Are Looking For

• Minimum Year 12 qualification (or equivalent) and eligibility to work in Australia
• At least 12 months experience in office administration or reception, with strong customer service skills; experience in medical administration is advantageous
• Proficiency in Microsoft Office Suite and ability to learn practice management software; attention to detail and strong organisational skills
• Demonstrated ability to communicate effectively, manage multiple priorities, and work collaboratively in a patient‑focused environment aligned with City Fertility’s values
• Commitment to maintaining confidentiality, continuous learning, and supporting quality and compliance standards in healthcare

Ready to Apply?

If you are ready to help shape the future of fertility care, we would love to hear from you.

We respectfully advise that agency applications are not being accepted at this time.

Please note that as this is an on‑site role, successful candidates will need to be able to work on‑site across various clinic locations.

Alternatively, you can find all our opportunities at City Fertility Career Opportunities: https://www.cityfertility.com.au/about-us/career-opportunities/

For further information about the role, please email [e-mail] to arrange a confidential discussion. Please note that applications will be progressed as received.

• Applicants must be legally entitled to work in Australia - successful candidates are required to provideproof of their right to work in Australia prior to commencement.
• Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations.
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