Patient Pathway Coodinator | Royal National Orthopaedic Hospital NHS Trust

Royal National Orthopaedic Hospital NHS Trust; Stanmore; On-site; AUD 63,000 - 69,000; Full time

Job summary

Royal National Orthopaedic Hospital NHS Trust in Stanmore is seeking a Patient Pathway Coordinator to support the Children’s Hospital Unit. The role coordinates the patient pathway from referral through diagnostics, treatment planning, and follow-up, ensuring timely care and accurate data collection.

You will work closely with clinical and administrative staff, tracking movements, booking appointments, and maintaining 18-week pathway targets while providing efficient secretarial support.

Qualifications

• Excellent communication and organisation skills.
• Secretarial/PA experience is desirable.
• Strong interpersonal skills and attention to detail.

Responsibilities

• Track patients referred to the service against KPIs and escalate delays.
• Book out-patient/admission appointments and type clinic letters.
• Monitor the patient pathway from referral to first outpatient appointment and follow-up, ensuring data accuracy.

Skills

Secretarial/PA experience

Excellent communication

Organisation skills

Interpersonal skills

Job description

Patient Pathway Coodinator | Royal National Orthopaedic Hospital NHS Trust

Company: Royal National Orthopaedic Hospital NHS Trust

Salary: £33,262 - £36,027 inclusive of Outer HCAS per annum

Hours: Full-time

Location: Stanmore, HA7 4LP

Job type: Permanent

Posting date: 12 Oct 2026

Closing date: 11 Nov 2026

An exciting opportunity has arisen for a full time band 4 - 12 months secondment as a Patient Pathway Coordinator working within the Children Hospital Unit. The successful candidate will be required to work closely with both the clinical and administration team to ensure patients move seamlessly and safely through the limb recon and bone infection pathway, without delay.

As patient pathway coordinator, you will be responsible for not only tracking patients referred to the service against key performance indicators but also escalating issues in the pathway that may cause a delay to the patients timely treatment.

Furthermore, the successful candidate will be responsible for providing secretarial support to the Bone Infection team and will be responsible for booking appointments, typing clinic letters and monitoring the patient pathway with expert precision.

Excellent communication, gold standard organisation and interpersonal skills are key for this role as there is a need to communicate complex and sensitive information and provide support to both clinical and administrative staff.

This is a busy and dynamic role with a varied and interesting workload and would suit someone that has excelled attention to detail and is confident at problem-solving.

You will be part of a friendly and supportive teamthat contribute every day to the service to ensure our patients receive the very best possible care.

To be the main point of contact for all patients issues relating to their pathway of care.

To be responsible for the management of the patient pathway, from referral to first outpatient appointment, through diagnostics, treatment planning, treatment, and follow-up, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process.

To have a sound understanding of 18 week waiting time targets, rules and procedures, and to work proactively to ensure that all targets are maintained.

To ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.

Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world’s most complex and innovative care to our patients.

RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility.

For more information, please access the following link:https://www.rnoh.nhs.uk/

To provide a consistent approach across the Trust, Standard Operating Procedures (SOP) will describe how the functions of this role will be carried out along with the timescales to which are to be adhered.

Provide comprehensive secretarial/PA support to consultants and clinical teams within the Children’s Hospital Unit.

To routinely attend performance review meetings and ensure that agreed actions and outcomes are requested, documented and monitored.

To be responsible for booking and sending out-patient, admission appointment letters and telephoning patients as required.

To schedule outpatients appointments and ensure clinics are managed effectively.

To attend weekly planning meetings and maintain strong communication links.

Deal with non-clinical queries from patients, their carers, general practitioners and members of the admin and clerical team.

To take overall responsibility for the waiting list and monitor the quality of patient pathways using Trust IT system.

This advert closes on Monday 26 Oct 2026

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.