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Royal Free London NHS Foundation Trust; Adelaide; On-site; AUD 61,000 - 69,000; Full time

Job summary

Royal Free London NHS Foundation Trust is seeking a Band 4 Patient Pathway Navigator in Oncology for a 12-month secondment. The role covers administrative support within the Oncology department, including handling letters, clinic bookings, and patient communications.

The post requires patient-centric, calm, professional conduct and collaboration with MDTs and clinics. The post is based at Royal Free Hospital, within a clinical/admin team supporting consultants, SPR, a Research Nurse and CNSs,

Qualifications

• General administrative duties in the department, including letters, faxes, and mail.
• Support the team with telephone enquiries in a courteous manner.
• Ensure patient demographics and contact details are kept up to date on Cerner.

Responsibilities

• Typing and data-entry tasks with timely completion.

Skills

Typing

Data-entry

Tools

Cerner

Job description

Band 4 Patient Pathway Navigator Oncology | Royal Free London NHS Foundation Trust

Company:

Company: Royal Free London NHS Foundation Trust

Salary: £34,186 - £37,389 per annum inclusive of HCAS

Patient Pathway Navigator Band 4 – Oncology 12months Cover

General administrative duties for the department such as faxing, filing of all correspondence (including patient letters until EDRM introduced), results, photocopying and distribution of mail - identify and action any correspondence suitable for own response - produce relevant correspondence for consultant's reply.

• Ensure copies of letters, discharge summaries etc. are sent within the agreed timeframe where appropriate.
• Review the actions and instructions generated from the transcription service when requested.
• Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.
• Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance to Trust policy.
• Respond to requests from clinicians to type up urgent letters when required.
• Ensure all patient demographics and contact details are kept up to date on Cerner.
• When accessing patient records ensure computerised tracking systems are used appropriately.
• Phone patients to provide instructions, reminders and information where necessary.
• Attend and participate in meetings relevant to the role as required.
• Provide patient navigation services for satellite and off site locations.

Patient Pathway Navigator Band 4 – Oncology 12months

We are looking for a patient pathway navigator to join our dynamic team in the Oncology Department of the Royal Free for a 12 months secondment cover.

Our team has pioneered the implementation of the new patient pathway roles with great success – and if you feel you could contribute to our continuing to provide a vital, efficient, much praised and empathetic service for our patients we would be delighted to hear from you.

The role would be based at the Royal Free Hospital and would be working as an integral member of the Clinical/Admin team consisting of three Medical Oncology Consultants, one SPR, a Research Nurse and two CNSs. You would be an important part of the team providing cohesive and efficient administrative support along with attending team meetings, MDTs and clinics. You would be part of the patient pathway from referral to discharge and would be the patients’ first port of call when they need guidance through what is often a difficult and distressing time in their lives. You would need to have a calm professional appearance and be happy to always go the extra mile to help.

• Typing and data-entry skills.The ability to take responsibility for ensuring that all tasks are performed in a timely and efficient manner while continuing to represent the Trust’s core values in all your interactions.

Contact : Fiona Moore – Clinical Pathway Manager 0207 4726778

The Royal Free London NHS Foundation Trust has around 900 beds and employs around 5,000 people. As well as services for local people, such as an accident and emergency services and all branches of medicine and surgery, the Trust is renowned for a large number of specialist services. These include: solid organ transplantation, nephrology and hepatology, HIV and infectious diseases, plastic surgery, immunology, amyloidosis and scleroderma. The Royal Free is a leading cancer centre with a range of specialist diagnostic and treatment services in oncology. The Trust is the London Cancer Centre for Hepatobiliary Cancer, Renal Cancer and Skin Cancer and has a world renowned Neuroendocrine Tumour Unit.

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

This advert closes on Friday 30 Oct 2026

£33,262 - £36,027 per annum inclusive of HCAS

£33,262 - £36,027 per annum inclusive of HCAS

£31,554 - £33,270 per annum inclusive of HCAS