Patient Flow Manager

UnitingCare; Sunshine Coast Regional; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

NFP Salary Packaging

Flexible work arrangements

Recognition and rewards platform

12 weeks paid parental leave

Diversity and inclusion initiatives

Career development opportunities

Supportive team environment

Job summary

Buderim Private Hospital, part of the UnitingCare family, is seeking a Patient Flow Manager to lead After-Hours Nurse Managers and the Casual Pool Nursing workforce. You’ll drive service excellence, risk management and staff development across hospital departments to ensure smooth patient movement and high-quality care.

You will collaborate with hospital leaders, oversee staffing to meet bed demand within budget, and contribute to ongoing quality improvement and policy development, all while

Qualifications

• Bachelor of Nursing / current registration as a Registered Nurse with AHPRA.
• Demonstrate extensive leadership experience in a patient-flow setting with after-hours team oversight.
• Financial acumen and ability to manage resources within budget.
• Knowledge of healthcare legislation and regulations; ability to learn corporate policies, risk, safety, quality, HR and emergency procedures.
• Proficiency with MS Office; experience with Cerner, Kronos and Trendcare is desirable.
• Willingness to obtain required vaccinations, complete national criminal history check and functional assessment.

Responsibilities

• Lead the team to delivery of service excellence and support quality improvement across hospital departments.
• Coordinate patient flow and bed management in line with access strategies, ensuring safe, efficient patient care.
• Collaborate with hospital leadership and stakeholders to optimise communication and outcomes.
• Recruit and maintain staffing to meet occupancy and budget targets.
• Develop action plans, policies and procedural updates as required.
• Contribute to the hospital's quality improvement program and assist with audits.
• Promote patient dignity, confidentiality and safety; respond to emergencies when needed.

Skills

Leadership experience

Financial acumen

Healthcare regulations

MS Office proficiency

Stakeholder collaboration

Education

Bachelor of Nursing / RN with AHPRA

Tools

Cerner

Kronos

Trendcare

Job description

• Employment Term: Permanent Full Time Opportunity Available
• Remuneration: Attractive Salary on offer + Super + NFP Salary Packaging (save tax and increase your take home pay)

Make a meaningful difference with Buderim Private Hospital

As one of the Sunshine Coast’s largest hospitals, we provide a comprehensive range of surgical and medical services using the latest technology. This includes emergency, maternity, intensive care, cardiovascular, obstetric and gynaecology, urology, cancer care, general medicine, renal and respiratory services, orthopaedic and mental health care, among many others. With a deep connection to the Sunshine Coast that’s 40 years in the making, Buderim Private Hospital partners with our patients to deliver personalised one-on-one care from the heart and make a meaningful difference in people’s lives.

An integral part of our team, as a Patient Flow Manager, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let’s make a meaningful difference, together!

Patient Flow Manager | Buderim Hospital

• Employment Term: Permanent Full Time Opportunity Available
• Location: Buderim Private Hospital, Sunshine Coast QLD
• Remuneration: Attractive Salary on offer + Super + NFP Salary Packaging (save tax and increase your take home pay)

Make a meaningful difference with Buderim Private Hospital

As one of the Sunshine Coast’s largest hospitals, we provide a comprehensive range of surgical and medical services using the latest technology. This includes emergency, maternity, intensive care, cardiovascular, obstetric and gynaecology, urology, cancer care, general medicine, renal and respiratory services, orthopaedic and mental health care, among many others. With a deep connection to the Sunshine Coast that’s 40 years in the making, Buderim Private Hospital partners with our patients to deliver personalised one-on-one care from the heart and make a meaningful difference in people’s lives.

An integral part of our team, as a Patient Flow Manager, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let’s make a meaningful difference, together!

Your part in our Buderim Hospital team

In this pivotal leadership role, you will be the direct line manager to a team of After-Hours Nurse Managers and the Casual Pool Nursing Workforce, delivering service excellence and providing support for quality, improvement, staff development and risk management across all hospital departments. You’ll be responsible for the movement of patients through the hospital and for ensuring safe and efficient patient care.

You will:

• Work in collaboration with the hospital leadership team to coordinate patient flow, ensuring efficient allocation of patients to beds in line with our bed management and access strategy.
• Work to achieve optimal patient outcomes and exceptional patient satisfaction
• Facilitate and manage effective communication across the hospital and with key stakeholders, including consultation with pre‑admission office, Clinical Nurse Managers, Clinical Liaison Nurse and VMO’s.
• Collaborate with your peers day‑to‑day to ensure the provision of a coordinated nursing service, allowing for a highly functional service that supports excellent bed management and patient flow.
• Recruit to ensure adequate staffing, maintaining a flexible workforce to support patient occupancy, ensuring budget and performance indicators are managed effectively.
• Lead the team to contribute to the hospital’s strategic plan, develop actions plans and formulate policy and procedure as required.
• Contribute to the hospital’s Quality Improvement Program by recommending and overseeing improvement projects and assisting with audit activities as required.
• Promote the importance of maintaining the dignity of the patient and patient confidentiality.
• Respond to emergencies, as required.

What makes a difference for us?

As an experienced nursing clinician, you will showcase a working knowledge of contemporary nursing practices, being actively across current and emerging healthcare service delivery trends. With strong communication skills, you’ll be confident facilitating communication within a large organisation, effectively collaborating with stakeholders to manage and negotiate outcomes.

• Bachelor of Nursing / current registration as a Registered Nurse with AHPRA.
• Demonstrate extensive experience in a leadership role or senior role within a patient flow specialty with the skills and the ability to manage and support an after‑hours team.
• Financial acumen and the demonstrated ability to manage resources within budget.
• Knowledge of legislation, Acts and Regulations relevant to healthcare service delivery. Knowledge of or ability to rapidly acquire knowledge of corporate policies and procedures, Risk, Safety & Quality, HR, Emergency Response, Financial Acumen
• Proficiency with the MS Suite of products and the use of internal systems, eg Cerner, Kronos and Trendcare is desirable
• Willingness to obtain required vaccinations in line with hospitals infection control requirements, as well as undergo national criminal history check and functional assessment

What makes a difference for you?

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: SalaryPackagingExplained

• Flexible work arrangements to support work‑life balance

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

• Career development opportunities to challenge yourself, grow and make a meaningful difference

• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

By joining our Hospitals, you’ll also be welcomed as part of the UnitingCare family. The second‑largest Queensland employer, we’re a proud not‑for‑profit with more than 17,500 staff and 9, 000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• provide welcoming, safe and nurturing services for children

• implement measures to prevent child abuse and neglect within our services

• appropriately and immediately address child abuse and neglect if it does occur

• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity & Inclusion

Our approach is simple– everybody iswelcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values.We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity.Demonstrating our commitment to reconciliation and building long‑term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.