Patient Experience & Service Navigator

Queensland Health; Townsville City; On-site; AUD 3,130,000 - 3,480,000; Full time

Benefits offered by this job

4–6 weeks annual leave

12.75% employer superannuation

Salary sacrificing options

Job summary

Townsville Hospital and Health Service seeks an administrative professional to support a patient-centred service in a dynamic team. The role involves delivering high-quality assistance that enhances patient experiences and organisational outcomes.

Successful candidates will demonstrate advanced customer service skills, strong communication, and proficiency with Microsoft 365 and patient information systems, contributing to a positive workplace culture.

Qualifications

• Advanced customer service experience in a public health setting.
• Strong written, verbal and interpersonal communication.
• Ability to liaise with internal/external customers and stakeholders at various levels.
• Knowledge of Microsoft Office 365 suite and patient information systems/databases.

Responsibilities

• Collaborate within a dynamic administrative team to support patient-centred service.
• Provide high-quality assistance contributing to positive patient experiences and outcomes.
• Demonstrate values-based workplace behaviours and contribute to a positive culture.

Skills

Advanced customer service

Written & verbal communication

Interpersonal skills

Microsoft Office 365

Patient information systems

Tools

Microsoft Office 365

Job description

Townsville Hospital and Health Service seeks an administrative professional to support a patient-centred service in a dynamic team. The role involves delivering high-quality assistance that enhances patient experiences and organisational outcomes.

Successful candidates will demonstrate advanced customer service skills, strong communication, and proficiency with Microsoft 365 and patient information systems, contributing to a positive workplace culture.