Patient Experience & Marketing Assistant (Orthodontics)

OrthoBoutique; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

OrthoBoutique in Surry Hills, Sydney, is seeking a Marketing & Practice Assistant to support reception, administration, patient follow-up and social media marketing. The role is full-time across four rostered days per week, with a rotating fortnightly schedule, and training provided.

You will assist with bookings, CRM, payments, marketing content creation in Canva/CapCut, and teamwork with the Treatment Coordinator to deliver an exceptional patient experience.

Qualifications

• Friendly, professional communication skills.
• Organised, reliable and detail-focused approach.
• Familiarity with social media and marketing workflows.
• Ability to follow workflows and manage competing priorities.

Responsibilities

• Welcome patients, manage check-in/check-out and maintain a professional reception environment.
• Handle calls, emails, SMS and online enquiries, escalate when needed.
• Book, confirm, reschedule and cancel appointments; manage reminders and rebooking.
• Support new patient registration, forms and medical histories.
• Maintain accurate patient details and records; scanning and filing documents.
• Process payments, issue receipts and assist with payment follow-up.
• Monitor leads from multiple channels and contact prospective patients promptly.
• Provide approved consultation and general fee information; assist with bookings and contact sequences.
• Follow up unbooked enquiries and missed or cancelled consultations.
• Update CRM statuses, outcomes and next actions; escalate clinical or complex questions.

Skills

Communication

Organization

Customer service

Social media marketing

Tools

Canva

CapCut

CRM

Job description

OrthoBoutique in Surry Hills, Sydney, is seeking a Marketing & Practice Assistant to support reception, administration, patient follow-up and social media marketing. The role is full-time across four rostered days per week, with a rotating fortnightly schedule, and training provided.

You will assist with bookings, CRM, payments, marketing content creation in Canva/CapCut, and teamwork with the Treatment Coordinator to deliver an exceptional patient experience.