Patient Experience Front Desk Specialist

Neerim South Medical Centre; Neerim South; On-site; AUD 48,000 - 60,000; Part time

Benefits offered by this job

Free parking

Training and development opportunities

Collaborative team of healthcare staff

Job summary

Neerim South Medical Centre is seeking a friendly and organised administrative assistant to join our team in Neerim South VIC. The role focuses on greeting patients, answering calls, and coordinating appointments with doctors and nurses to ensure smooth patient flow.

You will handle registrations, payments and Medicare claims, maintain accurate patient records, and provide support to the clinical team and Practice Manager. Availability for 2–3 days per week is preferred.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to multi-task in a fast-paced environment.
• Confidence in using computer systems and medical software (desirable).
• Commitment to providing outstanding patient care.

Responsibilities

• Greet and welcome patients in a friendly, professional and respectful manner.
• Answer incoming calls, respond to patient enquiries, and direct messages appropriately.
• Schedule and manage appointments, including coordinating with doctors and nurses to support efficient patient flow.
• Process patient registrations, payments, Medicare claims and other medical billing requirements.
• Maintain accurate patient records, including scanning, filing and managing incoming correspondence.
• Provide administrative support to the clinical team and Practice Manager as required.
• Assist with recalls, reminders and other patient follow-up processes in accordance with practice procedures.
• Maintain a high level of patient confidentiality, privacy and attention to detail.
• Work collaboratively with the wider practice team to help ensure the smooth day-to-day running of the medical centre.
• Provide a calm, helpful and professional experience for patients, including during busy periods.

Job description

Neerim South Medical Centre is seeking a friendly and organised administrative assistant to join our team in Neerim South VIC. The role focuses on greeting patients, answering calls, and coordinating appointments with doctors and nurses to ensure smooth patient flow.

You will handle registrations, payments and Medicare claims, maintain accurate patient records, and provide support to the clinical team and Practice Manager. Availability for 2–3 days per week is preferred.