Consultant (Sales)

Ashley & Martin Elmo; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

No cold calling

Established patient base

Structured training

Career progression

Job summary

Ashley & Martin Elmo is seeking a clinic-based sales role in Dandenong, Melbourne. You will manage an established patient base, balance patient care with clinic administration, and contribute to commercial targets without high-pressure selling.

You will work a Monday-to-Saturday roster, with opportunities for progression into broader consultation and clinic sales responsibilities as you grow your capability.

Qualifications

• At least two years’ experience in sales or a customer-facing role with clear sales accountability.
• Ability to convert enquiries, retain customers or grow existing accounts.
• Confidence discussing price, value and treatment options.
• Strong CRM capability and follow-up discipline.
• Comfort working toward individual and clinic sales targets.

Responsibilities

• Manage patient relationships and conduct progress check-ups.
• Support retention and re-enrolment targets.
• Run clinic operations: appointments, records and CRM.
• Coordinate treatment options with patients and GPs.

Skills

Sales experience

Customer-facing

CRM capability

Relationship building

Price discussion

Job description

Introduction

Who are we:

You may have heard of us – Ashley and Martin (that’s right, the hair people). We have been around for more than 60 years supporting our customers on their hair regrowth journey and we are pretty excellent at what we do! We pride ourselves on the excellent customer service we provide and the results our products achieve. We have a talented group of individuals we get to call our team and with clinics across Australia, New Zealand & Singapore, our internal support network reaches far and wide.

Description

A Different Kind of Sales Role

This isn’t cold calling, territory sales or constant lead generation.

You’ll work from our Dandenong clinic during set hours, managing relationships with an established patient base. Our patients have already chosen Ashley & Martin, and your role is to support their progress and help them make informed decisions about continuing their treatment.

It is a relationship-led role combining patient care, clinic administration and commercial accountability. Success comes from building trust, understanding each patient’s needs and following through consistently—not high-pressure selling.

About the Role

This is a full-time, clinic-based role working 76 hours per fortnight, Monday to Saturday.

You’ll manage relationships across the clinic’s existing patient base—conducting progress check-ups, coordinating ongoing care and guiding conversations about subsequent treatment programs.

You’ll be accountable for patient engagement, follow-up, retention and re-enrolment outcomes. As you build your capability, there is an opportunity to progress into broader patient consultation and clinic sales responsibilities.

What You’ll Do

Manage Patient Relationships

• Support patients throughout their treatment journey
• Conduct progress check-ups and review progress photos
• Build trust and maintain regular patient contact
• Respond to questions and coordinate appropriate next steps
• Work with the clinic team and GPs to provide a smooth patient experience

Support Retention and Re-enrolment

• Discuss ongoing treatment options clearly and confidently
• Follow up patients approaching the end of their program
• Guide patients through subsequent treatment decisions
• Maintain accurate and timely follow-up activity
• Achieve agreed retention and re-enrolment targets

Help Run the Clinic

• Manage appointments, patient records and CRM activity
• Process payments and complete daily reconciliation
• Maintain accurate documentation and patient confidentiality
• Assist with reception enquiries and clinic administration
• Support stock management and day-to-day clinic operations

About You

You are a confident, commercially minded relationship builder who understands that excellent service and strong sales performance go hand in hand.

You know how to uncover customer needs, communicate value and confidently guide a considered purchasing decision. You are comfortable following up, handling hesitation and asking for the sale—without relying on pressure-based tactics.

What We Offer

• No cold calling, territory management or travel between customers
• An established clinic patient base to manage and develop
• A predictable Monday-to-Saturday clinic roster
• Performance incentives linked to patient and clinic outcomes
• Structured training and ongoing support
• A genuine pathway into broader consultation and clinic sales roles
• The opportunity to make a meaningful difference to patient confidence
• An established and recognised brand with more than 60 years of experience

Interested?

If you enjoy building relationships, taking ownership and helping customers make considered decisions, we would like to hear from you.

Skills And Experiences

You will bring

• At least two years’ experience in sales or a customer-facing role with clear sales accountability
• A demonstrated ability to convert enquiries, retain customers or grow existing accounts
• Confidence discussing price, value and treatment options
• The ability to build trust while maintaining commercial focus
• Comfort working towards individual and clinic sales targets
• Strong follow-up discipline and the resilience to keep opportunities moving
• Confidence handling objections and asking for commitment
• Strong organisation, administration and CRM capability
• A professional and empathetic approach to personal conversations
• Genuine motivation to improve both patient outcomes and clinic performance
• You do not need experience in hair loss or healthcare; we will provide the relevant training. Experience in consultative sales, premium retail, dental, optical, cosmetic clinics, allied health, fitness memberships or other considered-purchase environments would be highly regarded. This role will suit someone who enjoys sales but wants to move away from cold calling, lead generation and territory travel into a more meaningful, relationship-led environment.