Parts Interpreter - Truganina

MaxiPARTS; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Parental Leave

Employee Assistance Program

Training & development

Job summary

MaxiPARTS in Melbourne is seeking a Parts Interpreter to deliver friendly, service-driven support to customers in-store, by phone, and online. You will learn to identify the right trailer parts using our catalogs and systems, while assisting with orders, quotes, and product inquiries.

You don’t need prior truck knowledge; training is provided. We welcome applicants from retail, hospitality, administration or automotive backgrounds who excel at customer service and communication and are eager to

Qualifications

• Customer-focused and service-driven mindset
• Ability to learn industry products and catalogues
• Strong communication and computer literacy skills
• Willingness to work with diverse teams in-store and remotely when needed

Responsibilities

• Deliver friendly and professional customer service in-store, by phone, and online
• Assist customers with orders, quotes, and product enquiries (training provided)
• Collaborate with warehouse and branch teams to ensure smooth operations
• Learn to identify trailer parts using company catalogues and systems
• Build customer relationships while expanding product knowledge

Skills

Customer service

Communication

Attention to detail

Computer literacy

Willingness to learn

Tools

Catalogue systems

Inventory software

Job description

As an ASX listed company, MaxiPARTS is one of Australia’s leading independent commercial truck and trailer parts distribution companies. In other words, we are a commercial & industrial parts powerhouse. With national reach, we are well-placed to support customers on a local and national level.

Our values shape how we work, and we're serious about building a diverse, empowered team that reflects the customers we serve.

Are you passionate about customer service and looking for a career with long-term growth?

We are looking for a customer-focused and service-driven Parts Interpreter who want to learn the industry and grow.

You don’t need truck or trailer knowledge to apply, just bring your customer focus, willingness to learn, and a positive attitude. We’ll provide the training and support to help you become a technical expert.

As such, we welcome applications with backgrounds in retail, customer service, hospitality, administration, automotive or any industry where you've developed strong customer service and communication skills.

What You’ll Do

As a key member of our team, you'll play a crucial role in delivering outstanding customer service and supporting day-to-day parts operations. Your responsibilities will include:

• Deliver friendly and professional customer service in-store, by phone, and online
• Assist customers with orders, quotes, and product enquiries (training provided)
• Work closely with warehouse and branch teams to ensure smooth operations
• Learn to identify the right trailer parts and solutions using our catalogues and systems
• Build strong customer relationships while developing your technical product knowledge

About You

You're a proactive, detail-oriented professional who can manage changing priorities while maintaining excellent customer service. You’ll bring:

• Strong communication and computer literacy skills
• Positive attitude and willingness to learn
• A commitment to health, safety, and teamwork
• An interest in learning about commercial vehicle parts would be an advantage but is not essential.

We know that great candidates don't always meet every requirement listed above. If you're excited about this opportunity but your experience doesn't perfectly match, we'd still love to hear from you. Whether you're starting your career, returning to work, changing industries or bringing years of experience, we'd love to hear from you.

Why Join Us?

• Competitive salary and benefits:We recognise your talent and offer rewarding compensation and benefits, including Paid Parental Leave and an Employee Assistance Program.
• Growth opportunities:Training and development programs to fuel your career journey.
• Making an impact:The chance to make a real impact in a vital industry for Australia.
• Supportive work environment:We value our team and foster a collaborative atmosphere.
• Inclusive & Diverse culture:We celebrate diversity and create a welcoming space for everyone.
• NAWO membership:Providing our female talent access to professional development, support and networking opportunities.

We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note: Applicants must have the right to work in Australia. Shortlisted candidates will be contacted and may be required to complete a medical assessment, including drug and alcohol testing.