Parts Interpreter & Procurement Coordinator

Gibson Driveshaft Services; Newcastle-Maitland; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Ongoing training

Career development

Friendly team

Growth opportunities

Role variety

Job summary

Gibson Driveshaft Services, an Australian manufacturer and supplier of premium driveshafts, seeks a Parts Interpreter & Procurement Coordinator. You will handle parts interpretation, purchasing, inventory, and customer support across workshop, warehouse, and admin teams to ensure timely delivery.

Join a growing, family-owned company with over 30 years of industry presence. The role offers diverse responsibilities and opportunities to grow within an expanding business.

Qualifications

• Experience in automotive/truck/mining parts sales or purchasing.
• Strong mechanical aptitude and problem solving.
• Excellent customer service and communication skills.
• Organised with ability to manage multiple priorities.
• Experience using inventory or ERP systems.
• Current Australian Driver Licence.

Responsibilities

• Deliver exceptional customer service via phone, email and over the counter.
• Source products from Australian and international suppliers.
• Raise and manage purchase orders.
• Maintain appropriate inventory levels and forecast stock.
• Process customer orders accurately and efficiently.
• Interpret customer enquiries using vehicle details and OEM numbers.
• Coordinate freight bookings and dispatch documentation.
• Promote Gibson Driveshaft Services' products and capabilities.

Skills

Parts sales

Purchasing

Inventory management

Warehouse operations

Customer service

multi-priority

Education

First Aid Certificate

Tools

ERP systems

Inventory software

Job description

Parts Interpreter & Procurement Coordinator

Gibson Driveshaft Services is a proudly Australian, family-owned manufacturer and supplier of premium driveshafts and driveshaft components.

For over 30 years we've built our reputation on quality, innovation and exceptional customer service, supplying the mining, heavy transport, 4WD, industrial and automotive industries throughout Australia and NZ.

We're looking for an enthusiastic, organised and customer-focused Parts Sales & Procurement Coordinator to join our growing team.

This is a diverse, hands-on position where you'll be involved in sales, purchasing, inventory management, warehouse operations and customer support. If you enjoy variety, solving problems and working in a fast-paced automotive environment, we'd love to hear from you.

About the Role

Reporting to the Warehouse Supervisor, you will be responsible for parts interpretation, purchasing and inventory management, as well as customer sales and support.

Working closely with our workshop, warehouse and administration teams, you will help ensure our customers receive the right products, on time, every time.

This is an excellent opportunity for someone who enjoys taking ownership and being involved in all aspects of the business.

Your Responsibilities

Deliver exceptional customer service via phone, email and over the counter.

Develop strong relationships with trade, mining, transport and retail customers.

Prepare quotations and actively follow up opportunities to maximise sales.

Process customer orders accurately and efficiently.

Identify upselling and cross-selling opportunities.

Promote Gibson Driveshaft Services' products and custom manufacturing capabilities.

Resolve customer enquiries professionally.

Purchasing & Procurement

Source products from Australian and international suppliers.

Obtain supplier quotations and negotiate pricing.

Raise and manage purchase orders.

Monitor supplier lead times and delivery performance.

Maintain appropriate inventory levels.

Forecast stock requirements based on customer demand.

Manage backorders and expedite urgent deliveries.

Identify purchasing efficiencies and cost-saving opportunities.

Parts Interpretation

Interpret customer enquiries using vehicle details, OEM part numbers and technical specifications.

Identify suitable driveshafts, universal joints, centre bearings, CV shafts and related driveline components.

Maintain an up-to-date knowledge of our expanding product range.

Warehouse & Inventory

Assist with warehouse duties where required, this may include:

Receive, inspect and store incoming stock.

Pick, pack and dispatch customer orders.

Conduct stocktakes and cycle counts.

Maintain accurate inventory records.

Supply workshop technicians with required components.

Coordinate freight bookings and dispatch documentation.

Maintain a clean, organised and safe warehouse.

Administration

Assist with general administration duties as required.

Prepare quotations, invoices and purchase orders.

Process customer payments.

Maintain supplier and customer records.

Update inventory and pricing information within inventory software.

About You

We're looking for someone who:

Has previous experience in automotive/truck/mining parts sales, purchasing, inventory or warehouse operations.

Has strong mechanical aptitude and enjoys solving technical problems.

Is passionate about delivering exceptional customer service.

Is organised, proactive and able to manage multiple priorities.

Enjoys working both in the office and warehouse.

Takes pride in accuracy and attention to detail.

Works well independently and as part of a team.

Purchasing or procurement experience.

Inventory management experience.

Excellent customer service and communication skills.

Experience using inventory or ERP.

Strong organisational and time management skills.

Current Australian Driver Licence.

Truck and Mining parts experience.

Experience with driveshafts or driveline components.

Experience supplying mining, transport or heavy vehicle industries.

First Aid Certificate.

Join a respected Australian manufacturer with over 30 years of industry experience.

Modern Beresfield workshop and warehouse.

Competitive salary based on experience.

Ongoing training and career development.

Friendly and supportive team environment.

Opportunity to grow with an expanding business.

Variety in your role—no two days are the same.