Parts Interpreter

Penske Australia; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive remuneration package

Ongoing training and development

Access to Porsche systems and product‑

Supportive workplace culture

Career progression opportunities

Employee Assistance Program

Job summary

Porsche Centre Melbourne is seeking a Parts Interpreter to accurately identify, source and supply genuine Porsche parts for workshop, trade and retail customers in Collingwood. Reporting to the Parts Manager, you will deliver exceptional service while maximising parts sales and maintaining inventory control in a premium dealership environment.

Join a high-performing team representing one of the world's most prestigious automotive brands.

Qualifications

• Experience in a Parts Interpreter, Parts Advisor, or automotive service role.
• Strong knowledge of automotive systems and repair procedures.
• Able to read parts catalogues and interpret technical bulletins.
• Excellent customer service and communication skills.
• Proven ability to build long-term customer relationships.

Responsibilities

• Identify, source and supply Porsche parts for workshop and customers.
• Respond to enquiries by phone, email and in person.
• Maintain inventory accuracy and stock control.
• Process orders, invoices and payments accurately.
• Support with warranty claims, returns and admin tasks.
• Assist with stocktakes and freight coordination.
• Contribute to sales and KPI targets.

Skills

Customer service

Sales aptitude

Inventory control

Communication

Attention to detail

Time management

Microsoft Office

Teamwork

Problem solving

Tools

Dealership management system (DMS)

Parts cataloguing software

Microsoft Excel

Job description

An exciting full-time opportunity has become available for a passionate and customer-focused Parts Interpreter to join the team at Porsche Centre Melbourne, located in the vibrant inner-city suburb of Collingwood.

About the Role

As a Parts Interpreter, you will play a vital role in supporting our workshop, trade, wholesale and retail customers by accurately identifying, sourcing and supplying genuine Porsche parts. Reporting directly to the Parts Manager, you will be responsible for delivering exceptional customer service, maximising parts sales opportunities, maintaining strong inventory control practices, and ensuring timely parts supply in accordance with manufacturer standards.

You will join a professional and high-performing team within a premium dealership environment, representing one of the world's most prestigious automotive brands.

Key Responsibilities

• Accurately identify, interpret, source and supply genuine Porsche parts to workshop, trade, wholesale and retail customers
• Respond promptly and professionally to telephone, email and counter enquiries
• Build and maintain strong relationships with customers to encourage repeat business and genuine parts sales
• Monitor customer backorders and provide regular updates to ensure a high level of customer satisfaction
• Support workshop operations through the timely supply of parts and technical information
• Maximise sales opportunities through effective up-selling and cross-selling of parts, accessories, oils and associated products
• Process customer orders, invoices, payments and credit authorisations accurately and efficiently
• Assist with inventory management, stock control, stocktakes and freight coordination
• Maintain merchandising displays to a high standard and ensure products are appropriately stocked
• Manage parts warranty claims, returns and administration requirements
• Participate in manufacturer trade programs and promotional activities
• Achieve allocated performance metrics and contribute to departmental KPI outcomes
• Support a culture of continuous improvement and operational excellence
• Ensure compliance with all workplace health and safety policies and procedures

What We're Looking For

• Previous experience in a Parts Interpreter, Parts Advisor or Automotive Service role
• Strong technical knowledge of automotive systems, components and repair procedures
• Ability to read and interpret parts catalogues, technical bulletins and support literature
• Excellent customer service and communication skills
• Proven ability to build strong, long-term customer relationships
• Strong sales aptitude with the ability to identify up-selling and cross-selling opportunities
• High level of accuracy and attention to detail
• Strong organisational and time management skills
• Competent computer skills including Microsoft Office (Outlook, Word and Excel)
• Experience using dealership management systems and parts cataloguing software is highly regarded
• A proactive, positive and team-oriented approach to work

About Us

Porsche Centre Melbourne is part of the Penske Automotive Australia network, renowned for delivering premium automotive experiences and exceptional customer service.

Conveniently located in Collingwood, our dealership provides a state-of-the-art facility, a supportive team environment, and the opportunity to work with one of the world's most iconic luxury automotive brands.

As part of our team, you will receive:

• Competitive remuneration package
• Ongoing training and professional development opportunities
• Access to manufacturer-specific Porsche systems and product training
• A supportive and collaborative workplace culture
• Career progression opportunities within Penske Automotive Australia
• Employee Assistance Program
• Strong commitment to workplace health, safety and wellbeing
• The opportunity to work with one of the world's most prestigious automotive brands

This is an outstanding opportunity to join a respected and successful dealership representing a globally recognised luxury brand. If you are passionate about customer service, automotive parts, and delivering exceptional outcomes, we would love to hear from you.

We are committed to creating an inclusive workplace and are proud to be an equal opportunity employer. We welcome applications from people of all backgrounds and experiences.