Parts Interpreter

Work Initiatives; Ipswich City; On-site; AUD 70,000 - 90,000; Full time

Job summary

IVECO Brisbane is seeking a Senior Parts Interpreter to join our busy team. You will assist customers over the phone and at the counter, identify the right parts for their needs and process orders to keep the parts operation running smoothly.

You’ll provide knowledgeable service, handle parts orders, invoicing and stock records, and support with dispatch and warranty parts. A background in truck parts and strong computer skills are preferred.

Qualifications

• Experience interpreting parts for trucks or heavy vehicles.
• Strong customer service and communication skills.
• Confident telephone manner and professionalism.
• Ability to identify correct parts for customer needs.
• Accurate data entry and inventory documentation.

Responsibilities

• Interpret and identify correct parts for customers via phone and counter enquiries.
• Provide knowledgeable, friendly and efficient customer service.
• Process parts orders, requisitions, invoices and inventory documentation.
• Order parts from suppliers and follow up availability and delivery.
• Process cash and credit transactions accurately.
• Coordinate returned, defective and warranty parts per procedures.
• Assist with stock control, stocktakes and maintaining system records.
• Identify sales opportunities and recommend relevant parts and accessories.
• Promote current specials and support parts merchandising.
• Assist with dispatch, warehouse and other parts activities when required.

Skills

Parts interpretation

Customer service

Phone & counter service

Parts identification

Attention to detail

Computer skills

Tools

Renyolds/ERA system

Inventory systems

Job description

IVECO Brisbane is Queensland's largest IVECO dealership and the flagship retail operation for IVECO Trucks Australia. Located in Wacol, our modern facility is the only factory-owned IVECO retail dealership in Australia and features a state-of-the-art workshop, warehouse, and employee facilities.

Senior Parts Interpreter

Are you an experienced Parts Interpreter with a strong customer focus and knowledge of the truck industry?

We’re looking for a proactive and customer-focused Senior Parts Interpreter to join our team. This is a hands‑on role where you’ll support customers over the phone and at the counter, identify the right parts for their needs, process orders and help keep our parts operation running efficiently.

What you’ll be doing

• Interpret and identify the correct parts for customers via phone and counter enquiries
• Provide knowledgeable, friendly and efficient customer service
• Process parts orders, requisitions, invoices and inventory documentation
• Order parts from suppliers and follow up availability and delivery
• Process cash and credit transactions accurately
• Coordinate returned, defective and warranty parts in line with company procedures
• Assist with stock control, stocktakes and maintaining accurate system records
• Identify sales opportunities and recommend relevant parts and accessories
• Promote current specials and support parts merchandisingBuild positive relationships with customers, colleagues and suppliers
• Assist with dispatch, warehouse and other parts activities when required
• Work safely and in accordance with company policies and procedures

What we’re looking for

• Previous experience in parts interpreting, preferably within trucks, heavy vehicles or a related industry
• Strong knowledge of vehicle parts and components
• Great customer service and communication skills
• A confident and professional telephone manner
• Good computer skills and experience using parts or inventory systems
• Strong attention to detail and the ability to work accurately in a busy environment
• A practical, solutions-focused approach
• Renyolds/ ERA computer system experience an advantage but not necessary
• Current fork lift licence an advantage but not necessary

About you

You’ll enjoy working with customers and being part of a busy, hands‑on team. You’re organised, reliable and comfortable juggling customer enquiries, parts orders and day-to-day operational priorities.

Most importantly, you take pride in getting the right part to the right customer and delivering a great customer experience.