Parts Advisor

William Adams Pty Ltd; Horsham; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Novated leasing

Purchased leave

Partner discounts (banking, health, or

Fitness

Job summary

William Adams Pty Ltd in Horsham, Australia, seeks a driven Parts Advisor to join our team. You will identify, source, and deliver the right parts, support the service team, and help keep machines and customers moving.

This full-time role offers career growth within a CMA Caterpillar dealership and a collaborative, safety‑focused culture. You will report to the Branch Supervisor, work Monday to Friday on a rotating roster, and build lasting customer relationships while growing into senior Parts

Qualifications

• Experience in delivering excellent customer service and resolving issues.
• Strong communication and interpersonal skills with customers and workshop teams.
• Proficiency in Microsoft Office and using parts/databases.

Responsibilities

• Assist front counter enquiries face-to-face and over the phone.
• Locate CAT parts for customers and technicians.
• Process parts orders and coordinate with workshop and field teams.
• Maintain stock cleanliness and display areas.

Skills

Customer service

Communication skills

Microsoft Office

Organisational skills

Problem solving

Tools

CAT parts system

Parts databases

Job description

Join a legendary team and be the go-to expert keeping parts moving and customers satisfied at our Horsham branch. We’re on the lookout for a driven and customer-focused Parts Advisor to step into a key frontline role – someone who thrives on problem-solving, builds strong relationships, and is ready to make a real impact every day.

Working closely with our service team and customers, you’ll be responsible for identifying, sourcing, and delivering the right parts at the right time. From over-the-counter support to coordinating parts for workshop jobs and field service teams, you’ll play a vital role in keeping machines, and business, moving.

At William Adams, your career is more than just a role, it’s a chance to grow. You’ll be backed by a supportive team, modern systems, and clear pathways to progress into senior Parts, Branch, or Customer Support roles.

With 100 years as a Caterpillar dealer behind us, this is your opportunity to join a team built on pride, performance, and people.

ABOUT THE ROLE

Your number one responsibility will be to provide an excellent service to our customers, ensuring they receive accurate and timely information in relation to all of their parts needs.

This is a full time, permanent position offering career growth and development opportunities. Reporting directly to the Branch Supervisor, you will work Monday to Friday on a rotating roster.

What a day typical day will look like:

• Dealing with front counter enquiries, both face to face and over the phone
• Locating Cat parts for customers and technicians
• Following up and actioning outstanding jobs related to parts inquiries and customer concerns
• System based parts interpreting using a variety of digital and print resources
• Parts Warehousing tasks (receiving, order picking and dispatch)
• Ensuring company accounts receivable processes are adhered to in relation to parts sales transactions
• Assisting with the operation of display areas and stock cleanliness

ABOUT YOU

You will have a true passion for customer service, with a willingness and desire to learn and develop into being a Cat Parts Specialist.

To be successful in this role you will require the following skills and attributes:

• Mechanical knowledge and a background in earthmoving and/or automotive is preferable
• Exceptional communication skills with a positive and enthusiastic attitude
• Proficient in Microsoft applications
• Experience working on different kinds of systems/databases
• Excellent organisational skills with the ability to handle multiple tasks
• Knowledge of Caterpillar products (preferred but not essential)

WHY JOIN US?

Working alongside an iconic brand is just one part of what makes a career with us rewarding. At William Adams our people, and their safety, genuinely matter. We foster a supportive and inclusive culture where people feel valued and take pride in the work they do.

We can offer you…

• A competitive salary package with annual salary and performance reviews
• Ongoing career and development opportunities
• Recognition and genuine appreciation through a variety of formal and informal programs
• Plus, a range of perks including novated leasing, purchased leave and partner discounts across banking, health insurance, and fitness

If you have the drive and ambition to progress, this could be the start of a long-term career at William Adams.