Partnership Development Manager

OpenMarket Pty Ltd; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Financial rewards

Flexible work arrangements

ESOP

Well-being

Career mobility

Professional development

Global opportunities

Job summary

Infobip is seeking a seasoned partnerships professional to scale strategic alliances globally from Sydney. You will drive revenue growth by strengthening Tier A partnerships, while coordinating cross-functional teams to execute joint GTM plans and ensure successful implementations.

The role requires a consultative mindset, strong project management, and exceptional communication skills to engage with C-level executives and partners across markets.

Qualifications

• Experience in partnership development (B2B technology or SaaS)
• Proven ability to grow revenue through partnerships
• Strong collaboration with Sales, Marketing, Product, Services
• Ability to manage multi-stakeholder initiatives and measure outcomes
• Fluency in English, written and spoken

Responsibilities

• Build and scale partnerships with Tier A partners and act as internal ambassador for partner success.
• Drive revenue growth through existing partnerships and by identifying new opportunities.
• Co-develop joint go-to-market strategies with partners and align on business objectives.
• Coordinate with Sales, Presales, Professional Services, Enablement, Product and Marketing to ensure timely partner implementations.
• Ensure partner compliance and enablement through certification programs and adherence to partner agreements.
• Facilitate quarterly business reviews, planning sessions, and events to strengthen relationships.
• Deliver market and solution leadership to executive audiences and partners.

Skills

Partnership development

Channel management

Strategic account management

Cross-functional collaboration

Consultative mindset

Project management

Executive presentation

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you’re looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together.

What You’ll Do

Build and scale strategic partnerships by developing local relationships with Tier A partners, establishing productive connections with key personnel, and serving as the internal "ambassador" for partner success across Infobip.

Drive revenue and profit growth by meeting assigned targets through existing partnerships, forecasting business expansion, and proactively identifying new areas of opportunity within partner portfolios.

Co‑develop joint go‑to‑market strategies with partners—establishing mutual performance objectives, financial targets, critical milestones, and ensuring alignment on shared business goals.

Align cross‑functional teams internally including Sales, Presales, Professional Services, Enablement, Product, and Marketing to ensure partner implementations are executed flawlessly and on schedule.

Manage partner compliance and enablement by ensuring adherence to partner agreements, executing certification programs to standard, and driving adoption of Infobip programs among assigned partners.

Facilitate recurring partner engagement through quarterly business reviews, joint planning sessions, strategic communication cadences, and partnership events that strengthen relationships and surface new opportunities.

Serve as market and solution expert, delivering thought leadership through forums, conferences, and panels while building high‑value relationships at the executive level with both partners and their end customers.

Enable seamless customer transitions by managing handoffs from implementation to Customer Success Management (CSM) teams, maintaining partner relationship data in Salesforce, and scaling successful approaches across your region or globally.

What Makes You a Strong Fit

6+ years of experience in partnership development, channel management, or strategic account management in B2B technology or SaaS environments, with a proven track record of growing revenue through partnerships.

Demonstrated success building and managing long‑term strategic relationships with enterprise or mid‑market partners, including experience establishing joint business plans and tracking performance metrics.

Strong cross‑functional collaboration skills, with the ability to align internal teams (Sales, Marketing, Product, Services) and external partners around shared objectives.

Consultative and strategic mindset—you approach partnerships as a business development opportunity, not just administrative management; you think in terms of mutual value creation.

Project management capability, with experience leading complex, multi‑stakeholder initiatives from planning through execution and measurement.

Excellent communication and presentation skills, comfortable presenting to C‑level executives and speaking authoritatively on market trends and industry challenges.

Fluent in English, both spoken and written; additional language skills are a plus depending on regional needs.

Nice‑to‑Have Qualifications

Experience with CPaaS platforms or omnichannel communication APIs (SMS, WhatsApp, Voice, RCS, Email).

Familiarity with enterprise SaaS ecosystems — Microsoft Dynamics 365, Oracle CX, Adobe Experience Cloud, Klaviyo.

Understanding of AI agents, LLM‑powered automation or conversational AI.

Knowledge of the Meta, Viber and OTT channels partner ecosystem.

Background in customer engagement, journey orchestration, or marketing automation.

What you’ll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance‑driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in‑person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work‑life balance and Well‑being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long‑term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well‑being, and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal‑opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

We believe technology should unite people, not create distance. That’s why we make advanced communication solutions available to businesses of all sizes, everywhere - empowering them to connect with their customers in ways that feel natural, personal, and meaningful. Because the future of communication belongs to all of us.

From a Croatian startup to a global leader, we’ve grown by seizing opportunities - and now it’s your turn. With 3,500+ peers in 75+ locations, Infobip is powered by diversity, innovation, and cross‑border collaboration. Here, you’ll connect with talented colleagues worldwide, learn from different perspectives, and grow beyond boundaries.

Great work happens when you feel valued, supported, and motivated. That’s why our benefits are built to help you thrive - at work and beyond. Enjoy flexible work arrangements, Employee Stock Ownership Plan (ESOP), competitive salary and rewards, and time off when it matters most. Grow your career with internal mobility, mentorship, and global opportunities in our hubs worldwide. Join a company that values your growth, well‑being, and success.

We’ve built something special here - a place where you can thrive personally while turning creative ideas into groundbreaking reality. And how do we make sure this empowering environment keeps supporting you? By staying true to our principles - every day, every step of the way.