Participant Support Officer

Comm Unity Plus Services Ltd; City of Melbourne; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Salary packaging benefit

40% off Brimbank Aquatic and Wellness

Opportunity to develop skills

Supportive and inclusive team

Free parking at main sites

Job summary

Comm Unity Plus Services Ltd, operating as commUnity+, seeks a Participant Support Officer to assist SEE program students in maximizing their learning outcomes. You will be the first contact for new clients, organise pre-training assessments, and help learners identify suitable education and employment pathways.

You will coordinate with staff to tailor support, address learning needs, and guide participants toward pathways for education, training and jobs in the community.

Qualifications

• Relevant degree qualification in educational, vocational, administrative or related field.
• Strong organisational and ICT Skills.
• Experience in a similar role, demonstrating capacity to provide support to participants. Careers guidance and respond effectively to participants enquiries relating to their studies, pathways, and personal circumstances.
• Ability to plan and implement community education and employment pathways.
• Highly developed communication and interpersonal skills with the ability to deal with complex internal and external stakeholder queries.
• Excellent attention to detail and time management skills.
• Previous experience with the Skills for Education and Employment (SEE) program knowledge of adult and community education will be highly regarded.
• High level of professionalism, empathy, commitment, and interest working with individuals from diverse and disadvantaged communities.

Responsibilities

• Act as a first point of contact for new clients in the SEE program.
• Ensure pre-training assessments and placements are conducted in a timely manner.
• Provide students with direction regarding learning needs and preferences to further pathways to participation, education, and employment.

Skills

Organisational skills

ICT skills

Experience in similar role

Careers guidance

Communication skills

Interpersonal skills

Time management

Attention to detail

Professionalism

Empathy

Education

Degree in educational, vocational, administrative or related field

Tools

Microsoft Office

Job description

An exciting opportunity to work with students from different cultural and ethnic backgrounds and support them to get into further education and employment from their learning experience.

Comm Unity Plus Services Ltd (operating as commUnity+) is a multidisciplinary community organisation that has provided services across Melbourne’s greater north and west regions for more than 40 years. We engage with communities rich in cultural diversity and are committed to empowering those who need help the most by unlocking pathways to learning connection, work and justice.

We enable positive change and growth for people through a range of prevention and early intervention programs including Community Education, Family Services, Legal Services (through Community Plus Legal Centre), Neighbourhood House and community engagement and development activities.

We partner with government agencies and community, corporate and philanthropic organisations to enhance our service delivery and increase access to our services for our community.

About the position

The Participant Support Officer is responsible for supporting Skills for Education and Employment (SEE) Program students to gain the most from their learning experience. The SEE Participant Support Officer will act as a first point of contact for new clients in the program to ensure that their pre- training assessments and placements are conducted in a timely manner and provide students with direction regarding their learning needs and preferences to further pathways to community participation, education, and employment.

Key Selection Criteria

• Relevant degree qualification in educational, vocational, administrative or related field.
• Strong organisational and ICT Skills.
• Experience in a similar role, demonstrating capacity to provide support to participants. Careers guidance and respond effectively to participants enquiries relating to their studies, pathways, and personal circumstances.
• Ability to plan and implement community education and employment pathways.
• Highly developed communication and interpersonal skills with the ability to deal with complex internal and external stakeholder queries.
• Excellent attention to detail and time management skills.
• Previous experience with the Skills for Education and Employment (SEE) program knowledge of adult and community education will be highly regarded.
• High level of professionalism, empathy, commitment, and interest working with individuals from diverse and disadvantaged communities

Fluency in a language relevant to local client demographics would be desirable.

A current Driver’s License and the ability to travel between offices and outreach locations is essential for this role. Additionally, a Working with Children Check and National Police Check with ongoing validity are mandatory for this role.

commUnity+ is a child safe organisation that is committed to ensuring the wellbeing of children and young people and protecting them from harm. Applicants must hold a valid Working with Children Check and Police check or the ability to obtain the same.

What we offer:

• Salary packaging benefit
• 40% off your membership at Brimbank Aquatic and Wellness Centre (BAWC)
• Opportunity to further develop your skills
• Supportive and Inclusive team
• Free parking at our main sites

• A cover letter that directly addresses the Key Selection Criteria, and

community+ is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.