Participant Recruitment Officers – Casual

University of the Sunshine Coast; Sunshine Coast Regional; On-site; AUD 44,000 - 63,000; Part time

Benefits offered by this job

12% superannuation

Flexible shifts

Job summary

University of the Sunshine Coast Clinical Trials on the Sunshine Coast is seeking motivated casual team members to engage and support people interested in clinical trials. You will be the initial contact, provide information, assess eligibility, and schedule first visits.

This hands-on role offers flexibility and opportunities to work in a collaborative environment, with shifts finishing in the evening and on weekends as required. Prior customer service or admin experience is valued.

Qualifications

• Experience in customer service, administration, or participant engagement roles.
• Strong communication skills, both verbal and written, with a friendly, professional approach.
• High attention to detail and accuracy when recording information.
• Ability to manage multiple tasks, prioritise effectively, and work independently.
• Confidence using digital systems, databases, and Microsoft Office.
• Previous experience in contact centre environments would be advantageous.

Responsibilities

• Engage potential participants via phone, text, email, and social media.
• Provide clear information about clinical trials and answer questions to support informed participation.
• Conduct pre-screening questions over the phone to assess initial eligibility and book clinic screening appointments.
• Accurately record data in secure systems while maintaining strict confidentiality.
• Collaborate with team members to balance workload and support administrative tasks.
• Work with stakeholders across the network to enhance recruitment strategies and outcomes.
• Contribute to meeting or exceeding participant recruitment and enrolment targets.

Skills

Customer service

Administration

Participant engagement

Communication skills

Attention to detail

Multitasking

Digital systems

Contact centre experience

Tools

Microsoft Office

Databases

CRM systems

Job description

• UniSC Clinical Trials | UniSC Sunshine Coast, Sippy Downs or Health Hub Morayfield
• Professional Level 1, $38.88 per hour plus 12% superannuation
• Casual opportunity

The Opportunity

The Participant Recruitment team at UniSC Clinical Trials is looking for motivated and reliable casual team members to help engage and support people interested in participating in clinical trials. These roles are vital in creating a positive first impression for participants and ensuring smooth recruitment and enrolment processes.

In this role, you will act as the initial point of contact for potential participants, providing information, assessing eligibility, and scheduling their first clinic visit. This is a hands‑on, engaging position offering flexibility and the opportunity to work in a purpose‑driven, collaborative environment.

For more information, please visit us online Clinical Trials Centre

You will

• engage potential participants via phone, text, email, and social media;
• provide clear information about clinical trials and answer questions to support informed participation
• conduct pre-screening questions over the phone to assess initial eligibility and book clinic screening appointments;
• accurately record data in secure systems while maintaining strict confidentiality;
• collaborate with team members to balance workload and support administrative tasks;
• work with stakeholders across the network to enhance recruitment strategies and outcomes; and
• contribute to meeting or exceeding participant recruitment and enrolment targets.
  

About you

You are organised, personable, and enjoy engaging with people. You take pride in accuracy and confidentiality, are comfortable working with data systems, and thrive in both independent and team-based tasks.

Following completion of the training period, applicants should be available to work shifts finishing between 7.00 pm and 8.00 pm, as well as weekends, when business needs require it.

You will possess:

• Experience in customer service, administration, or participant engagement roles;
• Strong communication skills, both verbal and written, with a friendly, professional approach;
• High attention to detail and accuracy when recording information;
• Ability to manage multiple tasks, prioritise effectively, and work independently;
• Confidence using digital systems, databases, and Microsoft Office;
• Previous experience in contact centre environments would be advantageous.
  

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at [e-mail] or call [phone].

To be eligible to apply you must have legal work rights in Australia.

Applications for this position close midnight, Sunday 1 November 2026.

Have questions or want to know more? For a confidential discussion, please contact:

Odette Attiwell
Participant Recruitment and Experience Coordinator- Clinical Trials
Email: [e-mail]

Discover UniSC

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
• Flexible work arrangements & generous leave options.