Participant Recruitment Officers – Casual

University of the Sunshine Coast; Moorina; On-site; AUD 44,187 - 62,934; Part time

Job summary

The University of the Sunshine Coast is seeking motivated casual team members for participant recruitment in clinical trials. This engaging role involves connecting with potential participants through various channels and providing them with essential information.

Applicants should have strong communication skills, customer service experience, and the ability to manage multiple tasks while maintaining confidentiality. The position offers flexibility in a purpose-driven environment.

The role is based in Moorina, Queensland, with applications closing on Tuesday 2 June 2026.

Qualifications

• Experience in customer service, administration, or participant engagement roles.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks and work independently.

Responsibilities

• Engage potential participants via phone, text, email, and social media.
• Conduct pre-screening questions to assess eligibility.
• Accurately record data while maintaining confidentiality.

Skills

Customer service experience

Strong communication skills

Attention to detail

Digital systems proficiency

Tools

Microsoft Office

Job description

• UniSC Clinical Trials | Health Hub Morayfield or UniSC Sippy Downs
• Professional Level 1, $38.88 per hour plus 12% superannuation
• Casual opportunity

The Opportunity

The Participant Recruitment team at UniSC Clinical Trials is looking for motivated and reliable casual team members to help engage and support people interested in participating in clinical trials. These roles are vital in creating a positive first impression for participants and ensuring smooth recruitment and enrolment processes.

In this role, you will act as the initial point of contact for potential participants, providing information, assessing eligibility, and scheduling their first clinic visit. This is a hands‑on, engaging position offering flexibility and the opportunity to work in a purpose‑driven, collaborative environment.

You will

• Engage potential participants via phone, text, email, and social media
• Provide clear information about clinical trials and answer questions to support informed participation
• Conduct pre‑screening questions over the phone to assess initial eligibility and book clinic screening appointments
• Accurately record data in secure systems while maintaining strict confidentiality
• Collaborate with team members to balance workload and support administrative tasks
• Work with stakeholders across the network to enhance recruitment strategies and outcomes
• Contribute to meeting or exceeding participant recruitment and enrolment targets

About you

You are organised, personable, and enjoy engaging with people. You take pride in accuracy and confidentiality, are comfortable working with data systems, and thrive in both independent and team‑based tasks.

You will possess

• Experience in customer service, administration, or participant engagement roles
• Strong communication skills, both verbal and written, with a friendly, professional approach
• High attention to detail and accuracy when recording information
• Ability to manage multiple tasks, prioritise effectively, and work independently
• Confidence using digital systems, databases, and Microsoft Office
• Previous experience in contact centre environments would be advantageous

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context.

To be eligible to apply you must have legal work rights in Australia.

UniSC does not accept unsolicited applications. For agency inquiries, contact [e-mail].

Applications for this position close midnight, Tuesday 2 June 2026.

Your completed application must include:

• A resume, noting your application will be reviewed in alignment to the specified selection criteria as outlined within the job advertisement. There will be opportunity within the application form to also include supporting documentation should you wish, and we encourage you to do so.

We will be reviewing applications and contacting suitable candidates throughout the duration of this advertisement. We strongly encourage you to submit your interest as soon as possible.

Contact

Odette Attiwell
Participant Recruitment and Experience Coordinator – Clinical Trials
Email: [e-mail]