Part-Time Outpatient Administration Officer - Patient Care

the original; New South Wales; On-site; AUD 51,000 - 53,000; Part time

Benefits offered by this job

On-site gym

Cafés on-site

Green spaces

Job summary

Western Sydney Local Health District is seeking an Administration Officer to support outpatient services at Westmead Hospital. The role involves high-level clerical, reception and customer service tasks in a fast-paced environment.

You will handle patient bookings, registrations and waitlists, assist with Medicare processes and maintain documentation in line with district policies. A supportive team and wellbeing initiatives are provided.

Qualifications

• Experience in customer-facing administrative roles.
• Proficiency in clerical and data-entry tasks.
• Excellent communication and organisational skills.

Responsibilities

• Manage patient appointments, registrations, waitlists and clinic bookings.
• Provide professional reception services and respond to patient and stakeholder enquiries.
• Support Medicare bulk billing and revenue-related administrative processes.
• Coordinate administrative systems, records and office communications per LHD policies.
• Contribute to service improvement and staff training as required.

Skills

Customer service

Reception duties

Clerical tasks

Attention to detail

Job description

Job Description

Western Sydney Local Health District

Reference number

REQ676958

Occupation

Administration and Clerical

Work type

Part-Time

Location

Sydney - Greater West

Salary Information

$71072.43 - $73287.41

02 September 2026 at 11:59pm

• Join a leading tertiary hospital outpatient service
• Build your career in healthcare administration
• Work in a supportive, customer-focused team

Manage appointments, patient registrations and clinic administration while delivering outstanding customer service in a busy outpatient environment.

Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 3
Remuneration: $37.27 - $38.44 per hour
Hours Per Week: 32
Location: Westmead Hospital

Where you'll be working

Westmead Hospital is one of Australia's largest major referral hospitals, delivering world-class healthcare, education and research. The University Clinic (Outpatients) is a fast-paced service that supports a diverse patient population and values teamwork, professionalism and exceptional patient experiences.

As part of Western Sydney Local Health District, you'll join a collaborative administration team dedicated to delivering efficient, high-quality outpatient services.

Work within a large and respected tertiary hospital.

Join a friendly and supportive clerical team.

Be part of a service focused on patient-centred care.

Access learning and development opportunities across NSW Health.

Contribute to continuous improvement and service excellence.

Wellbeing Initiatives including an On-site gym, cafes, and green spaces.

What you'll be doing

As the Administration Officer in this dynamic role, you will provide high-level clerical, reception and customer service support to ensure the smooth day-to-day operation of outpatient clinics.

In this role you will be required to:

Manage patient appointments, registrations, waitlists and clinic bookings.

Provide professional reception services and respond to patient and stakeholder enquiries.

Support Medicare bulk billing and revenue-related administrative processes.

Coordinate administrative systems, records and office communications in line with LHD policies.

Contribute to service improvement, accreditation activities and training of administration staff as required.

Requisition ID: REQ676958
Applications Close: 2 September 2026

Need more information?

Discover more about the application process. Review the detailed Position Description for insights into role requirements and criteria. Explore the selection process, employment checks, outcomes and notifications. For inquiries about the role, contact Trudy Darling on Trudy. [e-mail]

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ Aboriginal and/or Torres Strait Islander people are encouraged to apply.

Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

Please note: To be eligible for permanent appointment you must hold current Australian work rights (I.E Australian citizen, permanent resident or NZ citizen with a current passport)

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