Part-Time Office Manager: Culture, Events & Ops

Tsa Group; Adelaide; On-site; AUD 90,000 - 130,000; Full time

Job summary

IHG Hotels & Resorts in Adelaide seeks a Conference & Events Manager to lead a high‑performing team, convert opportunities into revenue, and deliver unforgettable events, meetings and conferences. You will drive the end‑to‑end sales process, build strong client relationships, and collaborate across Sales, F&B, Rooms and Operations to maximise hotel revenue.

Minimum 5 years in Conference & Events within a hotel setting, with proven leadership and a proactive sales mindset.

Qualifications

• 5+ years' experience in Conference & Events, ideally in a hotel environment.
• Proven leadership, coaching and team development skills.
• Strong commercial acumen with budgeting, forecasting and revenue targets.

Responsibilities

• Lead and develop the Conference & Events team to hit revenue and client experience targets.
• Drive conversion of new business opportunities and follow up on leads.
• Manage end-to-end sales process from enquiry to proposal, contracting and handover.
• Build relationships with clients, planners and partners to grow repeat business.
• Oversee planning and delivery of Conference & Events and Group business, ensuring accuracy.

Skills

Leadership

Sales & business development

Budgeting & P&L

Client relationships

Event management

Tools

Delphi

Opera

Job description

Conference & Events Manager – IHG Hotels & Resorts

Our hotels bring people together. We're searching for a Conference & Events Manager who can lead a high‑performing team, turn opportunities into revenue and create truly unforgettable events, meetings and conferences.

Every day is different at IHG, but you'll mostly be:

• Leading and developing the Conference & Events team to deliver revenue, profitability and client experience targets
• Driving conversion of new business opportunities and ensuring all leads are followed up and lost business is revisited
• Managing the end‑to‑end sales process from enquiry through to proposal, negotiation, contracting and handover
• Building strong relationships with key clients, conference planners, and industry partners to grow repeat business
• Conducting hotel site inspections and client familiarisation to showcase our event spaces, accommodation and F&B offerings
• Managing the planning and delivery of Conference & Events and Group business, ensuring every detail is accurately captured and communicated
• Working closely with Sales, Food & Beverage, Rooms and Operations teams to maximise total hotel revenue across accommodation, events and food & beverage
• Monitoring forecasts, revenue opportunities and business risks, providing clear insights and actions to the Commercial team
• Overseeing pricing, menus and marketing collateral to ensure our Conference & Events offering remains competitive and up to date
• Using Delphi, Opera and IHG tools to maximise sales opportunities, strengthen client relationships and deliver an exceptional guest experience
• Coaching and developing a team through regular feedback, performance conversations and individual development plans

What We need from you:

• Minimum 5 years' experience in Conference & Events, within a hotel environment preferably in a leadership role.
• Proven experience leading, motivating, training and developing a high‑performing team in a hotel environment, with a genuine interest in creating opportunities for people to grow.
• Strong commercial acumen, with experience managing budgets, forecasting, P&L, revenue targets and business performance.
• A proactive approach to sales, conversion and business development, with the ability to identify and pursue new conference, meeting and events opportunities
• Exceptional client relationship and communication skills, with a proven ability to build strong relationships with both new and existing clients
• A genuine passion for creating memorable event experiences, with the ability to understand client needs and deliver solutions that meet both guest expectations and hotel objectives
• Excellent organisational and multitasking skills, with the ability to manage multiple events, priorities and deadlines in a fast‑paced hotel environment.
• Strong problem‑solving skills and the ability to collaborate effectively across Sales, Food & Beverage, Rooms and other hotel