Part-Time Lending & Customer Service Pro

Gpc Asia Pacific; Brisbane; Sur place; AUD 60 000 - 68 000; Temps partiel

Avantages offerts par ce poste

Salary packaging

Superannuation

You Day

Flexible work arrangements

Career development

Résumé du poste

CHL is seeking a proactive, customer-focused telephone-based consultant to turn broker applications, customer enquiries and conditional approvals into completed applications and funded deals. You’ll build relationships with brokers and customers, explain products clearly, resolve blockers and keep opportunities moving from the first conversation through to funding.

This hands-on role offers real ownership, with training provided and opportunities to grow within a national footprint across

Qualifications

• Minimum 2 years’ experience in a similar role.
• Experience in call centre, retail or hospitality helpful.
• Full Australian working rights, Aus PR or Citizens ONLY.

Responsabilités

• Deliver responsive service: Handle inbound broker and customer calls and emails, including Customer Service and Overflow calls, with clear answers and practical next steps.
• Keep applications moving through to funding: Coordinate with credit and operations across approval, contracts and funding.
• Maintain accurate records: Log every call, outcome and next step promptly in the BiiGGA CRM and DriiVe.
• Convert conditional approvals into applications: Call brokers the same day an approval is issued, collect missing information and documents, and resolve anything holding the application back.
• Uphold professional standards: Follow credit policy, responsible lending standards, privacy obligations and the company values in every interaction.

Connaissances

Inbound calls

CRM software

Clear communication

Target-driven

Problem solving

MS Office

Outbound calls

Description du poste

CHL is seeking a proactive, customer-focused telephone-based consultant to turn broker applications, customer enquiries and conditional approvals into completed applications and funded deals. You’ll build relationships with brokers and customers, explain products clearly, resolve blockers and keep opportunities moving from the first conversation through to funding.

This hands-on role offers real ownership, with training provided and opportunities to grow within a national footprint across