Part-Time Retail Customer Sales & Service Pro

Gpc Asia Pacific; Brisbane; On-site; AUD 60,000 - 68,000; Part time

Benefits offered by this job

Salary packaging

Superannuation

You Day

Flexible work arrangements

Career development

Job summary

CHL is seeking a proactive, customer-focused telephone-based consultant to turn broker applications, customer enquiries and conditional approvals into completed applications and funded deals. You’ll build relationships with brokers and customers, explain products clearly, resolve blockers and keep opportunities moving from the first conversation through to funding.

This hands-on role offers real ownership, with training provided and opportunities to grow within a national footprint across

Qualifications

• Minimum 2 years’ experience in a similar role.
• Experience in call centre, retail or hospitality helpful.
• Full Australian working rights, Aus PR or Citizens ONLY.

Responsibilities

• Deliver responsive service: Handle inbound broker and customer calls and emails, including Customer Service and Overflow calls, with clear answers and practical next steps.
• Keep applications moving through to funding: Coordinate with credit and operations across approval, contracts and funding.
• Maintain accurate records: Log every call, outcome and next step promptly in the BiiGGA CRM and DriiVe.
• Convert conditional approvals into applications: Call brokers the same day an approval is issued, collect missing information and documents, and resolve anything holding the application back.
• Uphold professional standards: Follow credit policy, responsible lending standards, privacy obligations and the company values in every interaction.

Skills

Inbound calls

CRM software

Clear communication

Target-driven

Problem solving

MS Office

Outbound calls

Job description

What Part Time Retail Customer Sales Service Pro

Showing 730 Part Time Retail Customer Sales Service Pros in Brisbane

What the work usually involves

• Handling inbound calls, emails and live chat
• Answering questions about orders, accounts and services
• Resolving complaints and following them through
• Updating customer records in a CRM
• Working with other teams to get things sorted

What our clients look for

• Customer service experience in a call centre, retail or hospitality setting
• Clear communication and genuine patience
• Comfortable using computers and learning new systems quickly
• Reliable and happy working to targets

Pay

Typically $60,000 to $68,000 plus super for permanent roles, or around $30 to $34 an hour plus super for temp work, depending on the client.

Our client is looking for a proactive, customer-focused telephone based consultant to turn broker applications, customer enquiries and conditional approvals into completed applications and funded deals.

This is a hands‑on customer service opportunity with real ownership. You’ll build relationships with brokers and customers, explain products clearly, resolve blockers and keep opportunities moving from the first conversation through to funding.

What you’ll do

• Deliver responsive service: Handle inbound broker and customer calls and emails, including Customer Service and Overflow calls, with clear answers and practical next steps.
• Keep applications moving through to funding: Coordinate with credit and operations across approval, contracts and funding.
• Maintain accurate records: Log every call, outcome and next step promptly in the BiiGGA CRM and DriiVe.
• Convert conditional approvals into applications: Call brokers the same day an approval is issued, collect missing information and documents, and resolve anything holding the application back.
• Uphold professional standards: Follow credit policy, responsible lending standards, privacy obligations and the company values in every interaction.
• Support funding assessment: Assess allocated scenarios against policy, structure them correctly and work with Scenario Analysts and the BDM team to give brokers clear guidance. Training will be provided.
• Drive customer top‑ups: Contact eligible customers, present offers and follow up to help them complete their applications. Training will be provided.
• Identify suitable opportunities: Confidently discuss alternative products, larger amounts or longer terms where appropriate and within policy.
• Convert new leads: Contact leads from referrers, partners and marketing within the hour, qualify customer needs and explain the company’s MCA and BTA products in plain language. Product training will be provided.

What you’ll bring

• Confidence making range of lending‑related outbound calls, alongside receiving inbound calls and warm or cold conversations.
• Warm, clear communication and a reliable approach to customer service.
• Resilience, energy and the discipline to work through a contact list and follow up consistently.
• Strong organisation, accurate CRM habits and clear scheduling of next steps.
• A strong work ethic, a competitive streak and the ability to learn products and processes quickly.
• Strong sales instincts: you can ask for the application, handle objections and close without pressure.
• A natural ability to identify appropriate upselling and cross‑selling opportunities.
• Applicants must have full Australian working rights, Aus PR or Citizens ONLY.

Commercial lending, broker support or contact centre experience is an advantage. We’re recruiting for attitude, energy and phone skills, and will invest in your development.

What’s in it for you

• A purpose‑driven role with meaningful national footprint that makes a real impact.
• A collaborative, supportive and inclusive workplace.
• Flexible work arrangements and opportunities for professional development
• One day off a year as ‘You Day’ to celebrate you
• Great salary + Super + Salary Packaging (increase your take home pay!) and much more.

Above all, joining CHL means being part of something bigger — making a meaningful difference and helping create a future where everyone has a place to call home.

What we’re looking for

• Minimum 2 years’ experience in a similar role
• Strong skills in Microsoft Office and knowledge of IT platforms
• Ability to demonstrate knowledge and understanding of people experiencing social disadvantages
• Current Driver’s Licence (preferred but not essential)
• Satisfactory Police and Working With Children Checks
• Commitment to the right of every person to good quality housing and a sense of Belonging

• People first: Every person matters.
• Built on integrity: Do the right thing.
• Relentless in delivery: Make an impact.
• Brave enough to lead: Challenge, innovate, improve.

If you’re someone who builds trust, works collaboratively, takes ownership, cares about the people you serve and makes others feel valued — you’ll fit right in.