Paraplanner / Senior Financial Planning Support Officer

Morgans Financial; Mackay Regional; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Collaborative team environment

Diverse range of strategies

Long-term career opportunities

Job summary

Morgans is Australia’s most respected national full-service stockbroking and wealth management network, providing wealth management, investment advice and corporate finance services.

We are seeking an experienced Paraplanner/ Financial Planning Support Officer to join our financial advice team and deliver exceptional client service while coordinating advice documentation and maintaining compliance.

Qualifications

• Experience in financial planning, wealth management or financial services administration.
• Strong understanding of financial advice processes and client service standards.
• Experience preparing SOAs, ROAs, review documentation or similar materials.
• Knowledge of superannuation, SMSFs, investments and retirement planning concepts.

Responsibilities

• Manage day-to-day client enquiries and communications.
• Coordinate client review meetings, appointments and follow-up actions.
• Prepare and maintain client documentation, review packs and advice records.
• Assist with the preparation and implementation of Statements of Advice (SOAs) and ongoing service reviews.
• Assist with complex implementation of strategy.
• Liaise with product providers, superannuation funds, accountants and solicitors for clients.
• Ensure client records are maintained accurately within CRM systems.
• Support compliance requirements, KYC obligations and regulatory documentation.
• Process account maintenance requests and client administration activities.
• Work closely with financial advisers to ensure efficient delivery of client services.
• Contribute to a professional client experience and maintain confidentiality.

Skills

Financial planning experience

Client service orientation

SOA/ROA preparation

CRM systems proficiency

Attention to detail

Multitasking ability

Communications skills

Australian compliance knowledge

Tools

CRM systems

Microsoft Office

Financial planning platforms

Job description

We are seeking an experienced and highly organised Paraplanner/ Financial Planning Support Officer to join our financial advice team. This role is responsible for delivering exceptional client service, supporting financial advisers, coordinating advice documentation and ensuring administrative and compliance requirements are completed accurately and efficiently.

As a key member of the team, you will be the primary point of contact for many clients and will play an important role in maintaining long-term client relationships while supporting the delivery of high-quality financial advice services.

Key Responsibilities

• Manage day-to-day client enquiries and communications.
• Coordinate client review meetings, appointments and follow-up actions.
• Prepare and maintain client documentation, review packs and advice records.
• Assist with the preparation and implementation of Statements of Advice (SOAs) and ongoing service reviews.
• Assisting existing support staff with more complex implementation of strategy
• Liaise with product providers, superannuation funds, accountants and solicitors on behalf of clients.
• Ensure client records are maintained accurately within CRM systems.
• Support compliance requirements, KYC obligations and regulatory documentation.
• Process account maintenance requests and client administration activities.
• Work closely with financial advisers to ensure efficient and timely delivery of client services.
• Contribute to a professional client experience and uphold strict confidentiality standards.

Skills & Experience

• Previous experience in financial planning, wealth management or financial services administration.
• Strong understanding of financial advice processes and client service standards.
• Experience preparing SOAs, ROAs, review documentation or similar advice-related material.
• Knowledge of superannuation, SMSFs, investments and retirement planning concepts.
• Excellent written and verbal communication skills.
• Strong attention to detail and organisational ability.
• Ability to manage multiple priorities and deadlines.
• Experience using CRM systems, Microsoft Office and financial planning platforms.
• Experience supporting sophisticated investors, SMSFs and retirement clients.
• Understanding of compliance obligations within the Australian financial advice industry.

About Morgans

Morgans is Australia’s most respected national full-service stockbroking and wealth management network providing a range of wealth management, investment advice and corporate finance services. We pride ourselves on our people, expertise, core values, and diversity. For more information, visit www.morgans.com.au.

What We Offer

• Collaborative team environment.
• Exposure to a diverse range of financial planning strategies and clients.
• Opportunity to build a long-term career within a leading financial services organisation.