PALM Coordinator

Jobs Australia Enterprises; Orange City Council; On-site; AUD 60,000 - 80,000; Full time

Job summary

Jobs Australia Enterprises is seeking a PALM Coordinator to support Pacific and Timorese workers across regional Australia. The role is hybrid, combining home-based work with frequent travel; a company vehicle is provided and you must be based in or able to travel across designated service areas.

You will build trusted relationships with workers, host employers and community service providers, maintain compliance records, assist with welfare, health and safety, and respond to welfare concerns

Qualifications

• Experience in employment services or community programs.
• Experience with culturally diverse communities.
• Ability to liaise with workers, employers, and service providers.
• Current National Police Check or willingness to obtain.

Responsibilities

• Conduct regular welfare and wellbeing checks in line with PALM requirements.
• Support workers facing personal, social, financial, or family challenges.
• Coordinate referrals to healthcare, counselling, and community services.
• Explain workplace rights, visa conditions, and PALM obligations to workers.
• Maintain welfare case notes and compliance documentation.

Skills

Stakeholder engagement

Coordination

Interpersonal communication

Time management

Job description

About the Role

Jobs Australia Enterprises is seeking a motivated and compassionate person to join our team in the capacity of PALM Coordinator to support the delivery of the Pacific Australia Labour Mobility (PALM) Scheme, a vital initiative connecting regional Australian employers with workers from the Pacific and Timor-Leste. The role will also support local General Labour Hire candidates by assisting with suitable host placements.

This is a hybrid position that combines working from home with frequent travel throughout the designated service areas. While administrative duties may be completed from home, the role requires regular and often daily travel to provide on-site support to PALM workers and host employers. Applicants must therefore be based within, or able to travel reliably throughout, the relevant service areas. A company vehicle will be provided for work-related travel.

As a key point of contact for workers, host employers and community service providers, you will provide practical and culturally appropriate support, identify and respond to welfare concerns, maintain accurate compliance records and contribute to positive outcomes for workers, employers and the broader community.

This is a varied and people-focused role requiring sound judgement, professionalism, strong relationship-building skills.

Key Responsibilities

Conduct regular worker welfare and wellbeing checks with the JAE policy and Deed requirments.

Support workers experiencing personal, social, financial, workplace or family-related challenges.

Coordinate referrals to healthcare, counselling, financial, community and specialist support services.

Assist workers to understand their workplace rights, responsibilities, visa conditions and PALM Scheme obligations.

Identify and appropriately escalation welfare, safeguarding, exploitation and compliance concerns.

Maintain accurate welfare case notes, reports and compliance documentation.

Coordinate worker arrivals, departures, transport, appointments and support activities.

Manage worker accommodation arrangements and conduct routine property inspections.

Monitor accommodation against PALM Scheme standards and escalates corrective actions.

Support workers to participate in community, sporting, cultural and social activities.

Develop positive relationships with host employers, landlords, community organisations, churches, healthcare providers and government agencies.

Respond to incidents, welfare emergencies and accommodation concerns in accordance with organisational procedures.

Assist with workplace health and safety, injury management and return-to-work processes.

About You

You are a motivated, compassionate and highly organised professional who can build trusted relationships with workers, employers and community stakeholders.

You will bring:

Experience supporting culturally diverse individuals and communities.

Demonstrated experience in employment services, workforce coordination, community services or a related field, ideally within a community development or social impact environment.

Strong coordination and stakeholder engagement skills, with the confidence to liaise effectively with workers, host employers, service providers and internal teams.

Excellent interpersonal and communication skills, supported by a culturally sensitive and respectful approach.

Strong organisational and time-management skills, with the ability to manage competing priorities and respond to changing operational needs.

Integrity, accountability, discretion and sound professional judgement.

An understanding of regional employment challenges, labour mobility programs or workforce participation initiatives.

Fluency in English, with additional language skills highly regarded.

A current National Police Check less than 6 months old, or willingness to obtain one.

About Us

Jobs Australia Enterprises is a leading provider of employment services and workforce development solutions in regional Australia. With a strong focus on community engagement and social impact, we are committed to creating sustainable employment opportunities and supporting the economic and social well-being of the communities we serve.

If you are ready to make a difference in the lives of Pacific and Timorese workers and contribute to the growth of regional Australia, we encourage you to apply for this exciting opportunity.

Shortlisted applicants will be contacted within 10 business days.

JAE reserves the right to appoint a candidate prior to the closing date of this campaign.

Please note: a National Criminal Check and Working with Childrens Check is required prior to any offers of employment being made.

Contact us

If you have any questions, please send an email to **@jobsaustralia.com.au