Overnight Hotel Porter

The Star Ent Group; Sydney; Remote; AUD 33,000 - 39,000; Full time

Benefits offered by this job

Remote working

Flexible scheduling

Job summary

Holiday Rental Specialists is seeking a Reservations Agent for a remote role managing enquiries and bookings across phone, email, and other channels. You'll turn enquiries into confirmed bookings, recommend suitable properties, and maintain accurate reservation records while delivering friendly, proactive service.

You'll collaborate with property management, guest services, and operations to ensure a seamless guest journey, resolve issues, and contribute to improved processes.

Qualifications

• Experience in reservations, customer service, travel, hospitality or similar fast-paced environment.
• Strong communication skills and a genuine passion for delivering excellent customer service.
• A proactive, solutions-focused approach and the confidence to manage guest enquiries independently.
• Excellent attention to detail, organisation and the ability to manage competing priorities.

Responsibilities

• Managing reservation enquiries and bookings across phone, email and other communication channels
• Converting enquiries into bookings by understanding guest needs and recommending suitable properties
• Providing clear, timely and friendly communication throughout the booking process
• Processing payments, managing booking changes and maintaining accurate reservation records
• Handling guest questions and resolving booking issues with professionalism and sound judgement
• Building a strong understanding of our property portfolio, booking systems and reservation processes
• Working closely with property management, guest services and operations teams to support a seamless guest experience
• Identifying opportunities to improve the reservations process and contribute to team performance
• Supporting the team through peak periods, when responsiveness, attention to detail and collaboration are especially important
• Assisting with revenue management tasks to optimize prices across our portfolio

Skills

Reservations experience

Customer service

Communication

Proactive

Attention to detail

Computer systems

Commercial mindset

Collaborative

Flexibility

Tools

Booking systems

CRM systems

Payment processing

Job description

About Us

Holiday Rental Specialists is a leading property management and short-term rental business, proudly delivering exceptional guest experiences and outstanding outcomes for our property owners across Australia. We manage a diverse portfolio of holiday homes across multiple regions, helping guests create memorable stays while ensuring our owners’ properties are in good hands.

The Opportunity

Do you love helping people plan their perfect getaway? Are you organised, proactive and passionate about delivering exceptional customer service? We’re looking for a Reservations Agent who thrives in a fast-paced environment and takes pride in turning enquiries into confirmed bookings.

This is a remote role where you’ll play an important part in the guest journey, managing reservation enquiries from first contact through to confirmation, helping guests find their ideal holiday accommodation and ensuring every interaction reflects the high standard of service Holiday Rental Specialists is known for.

You’ll work closely with our wider team to maintain accurate bookings, resolve guest enquiries and support the success of our property owners. If you enjoy building relationships, balancing competing priorities and being part of a supportive, close-knit team, this is a great opportunity to grow your experience in the holiday accommodation industry while enjoying the flexibility of remote work.

What You’ll Be Doing

• Managing reservation enquiries and bookings across phone, email and other communication channels
• Converting enquiries into bookings by understanding guest needs and recommending suitable properties
• Providing clear, timely and friendly communication throughout the booking process
• Processing payments, managing booking changes and maintaining accurate reservation records
• Handling guest questions and resolving booking issues with professionalism and sound judgement
• Building a strong understanding of our property portfolio, booking systems and reservation processes
• Working closely with property management, guest services and operations teams to support a seamless guest experience
• Identifying opportunities to improve the reservations process and contribute to team performance
• Supporting the team through peak periods, when responsiveness, attention to detail and collaboration are especially important
• Helping to increase the number of direct bookings we receive by building relationships with corporate travel agents
• Assist with revenue management tasks to optimize prices across our portfolio

What We’re Looking For

• Experience in reservations, customer service, travel, hospitality or a similar fast-paced environment
• Strong communication skills and a genuine passion for delivering excellent customer service
• A proactive, solutions-focused approach and the confidence to manage guest enquiries independently
• Excellent attention to detail, organisation and the ability to manage competing priorities
• Confidence using computer systems and the ability to learn new platforms quickly
• A commercial mindset, with an understanding of the importance of converting enquiries into bookings and a proactive approach to bringing in new business
• A collaborative approach and willingness to support the wider team when needed
• Flexibility to work rostered shifts, which may include weekends and public holidays, in line with business requirements

Why Join Holiday Rental Specialists?

• Be part of a growing business where your contribution directly supports our guests, property owners and overall success.
• Work with a supportive team that values collaboration, accountability and looking after one another.
• Enjoy flexibility and work-life balance with remote working opportunities that support flexibility while meeting business and guest needs.
• Enjoy recognition and rewards through ourHoliday Rental Specialists recognition initiatives and Hero Points program.
• Access employee perks and benefits through our Employment Hero platform, including eligible rewards and gift cards.
• Prioritise your wellbeing with access to our confidential Employee Assistance Program (EAP).
• Grow your skills and experience in a dynamic business with opportunities to learn and develop.
• Make a real difference by helping guests find their perfect holiday stay and ensuring our owners’ properties are in good hands.

If you’re customer-focused, commercially minded and ready to be part of a team that takes pride in doing things well, we’d love to hear from you.

Click Apply Now with your resume and a short cover note telling us why this role is the right fit for you.

Remote Travel Specialist / Travel Consultant

This job is perfect if you want to boost your income and enjoy the freedom of casual work. You can accept or decline shifts according to your availability and preferences. Having your own vehicle is essential for this role, as we are an offsite catering company.

Here’s what we offer:

• Flexible scheduling: Work when it suits you!
• Additional income: Boost your cash flow!
• Exciting events: Cater to various celebrations!
• Supportive team: Collaborate with friendly professionals!

Here’s what we offer:

• Receive personalized job recommendations.

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