Overnight Guest Service Agent

IC - Adelaide (ADLHA); Adelaide; On-site; AUD 32,000 - 45,000; Full time

Benefits offered by this job

Accommodation discount

Food & beverage discounts

Birthday leave

Flexible work options

Health days

Job summary

IHG Hotels & Resorts in Adelaide is seeking a dedicated Night Guest Service Agent to oversee overnight front desk operations and ensure accurate nightly financial records. You will coordinate with the Night Manager and Assistant Night Manager to prepare overnight reports and set the day up for a smooth start.

Your duties include processing payments, checking guests in and out, handling wake-up calls, answering overnight queries, and ensuring safety and service standards after hours.

Qualifications

• Ability to interact with guests, colleagues and third parties respectfully.
• Strong problem-solving and organisational skills for overnight operations.
• Basic accounting and mathematics for auditing and payments.

Responsibilities

• Assist Night Manager in preparing overnight reports and balancing daily transactions.
• Process payments (room charges, debit/credit, cash, cheques) per procedures.
• Check in/out of guests and handle wake-up calls.
• Answer phones and address overnight guest queries.
• Perform concierge duties, room service, and special requests.
• Maintain guest/employee safety and security.

Skills

Customer interaction

Problem solving

Accounting basics

Attention to detail

Communication skills

Tools

Opera

Job description

Our hotels never sleep. So we are looking for a Night Guest Service Agent who shares our commitment to excellence and who thrives in a dynamic, guest-focused environment. You will be responsible for providing overnight front desk services and ensuring the accuracy of hotel financial records for the day, preparing financial reporting alongside the Night Manager and Assistant Night Manager. You will play a key role in delivering a seamless guest experience after hours while maintaining hotel operations, security, and service standards.

As a Night Team member your shift will start 11:00 pm and finish 7:30 am.

A little taste of your day-to-day

• Assisting the Night Manager in preparing overnight reports, balance the daily transactions and setting up for the day ahead.
• Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
• Checking guests in, out and managing any wake-up call requests
• Answering phones and dealing with overnight guest queries
• Performing other duties such as concierge services, room service and special guest requests
• Ensure safety and security of all guests and employees

What we need from you

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Ability to problem solve, stay organised and adapt in the moment.
• Accounting and mathematics skills for accurate auditing and payment processing
• Excellent written and verbal communication skills
• Strong attention to detail and analytical skills
• Knowledge of Opera is Highly Regarded
• Driver's License (Preferred)
• RSA and Food Safety Certificates
• Availability to work a 7-day overnight roster including weekends and public holidays.

What you can expect from us:

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including:

• HIGA Award Level 3 - Base Rate $27.97 per hour (not including night time penalties) + Shift & Weekend Penalties
• Paid birthday leave
• Hotel perks like accommodation and food & beverage discounts
• Enhanced parental leave
• Proactive health days and flexible work options.
• Your career journey will be supported through our lifelong development program
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow with IHG.
• Access to our discount retail platform that makes your pay go even further

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and