Overnight Front Office Attendant - Narrabeen Sands Hotel

Endeavour Group; Sydney; On-site; AUD 52,000 - 78,000; Full time

Benefits offered by this job

Discount card

Wellbeing support

Learning & development

Career growth

Job summary

ALH is seeking an Overnight Front Office Attendant at Narrabeen Sands Hotel in Sydney’s region. You will greet guests with warmth, manage calls and emails, and support accommodation, bistro and booking duties to ensure a smooth guest experience.

The role requires strong guest service skills, excellent communication, organisational ability, and a valid RSA certificate. Physical tasks such as lifting may be involved as part of daily duties.

Qualifications

• You know that when it comes to guest service, every moment matters
• You are great with people, communication and detail and are motivated to make magic happen for your guests and your teammates
• You are highly organised and have great computer skills
• You hold a current RSA certificate

Responsibilities

• Create a welcoming atmosphere for our guests through warm, friendly and attentive service
• Stay up to date on reception emails and phone calls and action administrative tasks as quickly as possible
• Lean into team work and assist with accommodation, bistro and booking duties as required

Skills

Guest service

Time management

Communication

Detail oriented

Computer skills

Teamwork

Education

RSA certificate

Tools

POS systems

Booking software

Job description

About the Role

Overnight Front Office Attendant | Narrabeen Sands Hotel | Dream big with us!

At ALH, we know that a warm reception makes the heart grow fonder. In every community, the pub is where stories are made and retold. A place for our guests to escape and feel at home.

We're calling for the ultimate experience creator to welcome and ‘WOW’ our guests as their first point of contact. In this fast paced role, you'll use your strong time management and prioritisation skills to enhance the guest experience. Sound good? Read on!

A day in the life of a Front Office Attendant:

• Create a welcoming atmosphere for our guests through warm, friendly and attentive service
• Stay up to date on reception emails and phone calls and action administrative tasks as quickly as possible
• Lean into team work and assist with accommodation, bistro and booking duties as required

What do we need from you

About you:

• You know that when it comes to guest service, every moment matters
• You are great with people, communication and detail and are motivated to make magic happen for your guests and your teammates
• You are highly organised and have great computer skills
• You hold a current RSA certificate

Inherent requirements:

• This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

The benefits are good too!

• An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy's and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W
• As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
• Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
• Find out more about our range of benefits and discounts here

What's in it for you?

We are together creators

We're big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy's, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We're serious about having a good time - creating a safe, inclusive and fun place to rock up to. We're all about creating a more sociable future, together - for our customers and each other.

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au