Overnight Concierge

Excel Building Management; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Uniform provided

Training prior to first shift

Loyalty Award Program

Exceptional Performance Award

Job summary

EXCEL Building Management is seeking a dedicated concierge for overnight front desk duties in Sydney. You will greet residents and guests, manage access, and coordinate with building management to ensure high-end service standards.

Responsibilities include incident reporting, security checks, and ensuring common areas remain pristine. The ideal candidate has customer service experience and excellent communication skills.

Qualifications

• Availability to work overnight.
• Ability to build rapport with residents and cooperative relationships with the team.
• Front of house or customer service experience.
• Proven quality written and verbal communication skills.
• Computer literacy (Word, Excel, e-mail) and BuildingLink.

Responsibilities

• Provide all residents and guests with 5-star front desk service.
• Assist Building Manager and Head Concierge with By Laws, resident car park, reporting, keys auditing.
• Monitor movements of visitors, service providers and goods in and around the building.
• Maintain databases, answer emails, phone calls and intercom enquiries.
• Secure resident keys, security devices, parcels, and dry cleaning.
• Conduct internal and external patrols as required.
• Complete incident reports and respond to emergencies.
• Ensure entry and lifts are tidy and presentable.

Skills

Customer service

Communication skills

Teamwork

Punctuality

Tools

Microsoft Word

Excel

Email

BuildingLink

Job description

Company Description

EXCEL Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets. Our core in-house services include Building Management and Concierge Services, and we manage a large portfolio of high-profile clients based in Sydney.

Company Description

EXCEL Building Management is a leading Building Management company servicing Sydney's High-end Residential and Commercial Strata Title Markets. Our core in-house services include Building Management and Concierge Services, and we manage a large portfolio of high-profile clients based in Sydney. At Excel our hand-selected people are our greatest asset. Our staff are supported by a team of dedicated professionals at Head Office, many of whom have been promoted internally from within our sites. Our work culture is something we are proud to maintain.

Job Description

Excel is looking for passionate people who are just as excited about exceptional services as we are, for a long-term stable opportunity. The focus of this role is to deliver industry leading concierge services to residents of high-end Sydney based apartment complexes. Our concierge act as the face of the building and provide a professional welcome to residents and exceptional service experiences that bonds Excel to the clients and their guests.

What You Will Be Doing:

• Providing all residents and guests with a 5-star service, ensuring exceptional front desk services.


• Assisting the Building Manager and Head Concierge with issues related to By Laws, resident car park, reporting, keys auditing.


• Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surrounds.


• Database maintenance, receiving and answering emails, telephone, and security intercom enquiries.


• Securing resident keys, security devices, parcels, and dry cleaning.


• Internal and External Patrolling.


• Completing Incident Reports when necessary and responding to emergencies.


• Ensuring entry and lifts are tidy and presentable.

Working hours

Monday to Friday from 11pm to 7am.

Qualifications

Must Have

• Availability to work overnight.


• Ability to build rapport with residents and cooperative relationships with the team.


• Front of house or customer service experience.


• Proven quality written and verbal communication skills.


• Computer literacy (use of Microsoft Word and Excel, e-mail and BuildingLink).

Your Strengths

• Capability to work within a team environment and follow Site Procedures and Company Policies.


• Be professionally presented.


• Punctuality and proactivity.

Additional Information

What We Offer:

• Opportunity to work on prestigious residential sites


• Loyalty Award Program and Exceptional Performance Award recognition


• Support from Training Coordinator and Head Office


• Uniform is provided:




• MEN UNIFORM - Black business suit, tie, and name badge.


• LADIES UNIFORM - Black business suit, scarf, and name badge.




• Training is provided prior to first shift.

This is a full-time role. Candidates must be Permanent Residents or Australian Citizens and provide a valid Police Check as part of the recruitment process.

We thank all applicants in advance and advise that only short-listed candidates will be contacted.