Outdoor Tech Product Support Specialist

Active Recruitment; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Active Recruitment is seeking a Product Support Specialist to join an innovative consumer electronics organisation focused on outdoor technology. The role centers on after-sales support, helping customers get the most from their gear, guiding setup, troubleshooting and explaining features.

You’ll engage with customers via phone, email and other channels, resolve issues, escalate when needed and stay up to date with new products and capabilities to improve service.

Qualifications

• Experience in consumer electronics support.
• Excellent communication skills.
• Interest in outdoor activities and products.
• Ability to explain features clearly to customers.
• Willingness to learn and grow product knowledge.

Responsibilities

• Provide after-sales product support to customers.
• Respond to inquiries via phone, email and other channels.
• Assist with product setup, functionality and troubleshooting.
• Explain features and settings to customers.
• Investigate issues and identify practical solutions.
• Manage warranty and product-related inquiries.
• Escalate complex technical issues as needed.
• Follow up with customers to ensure issues are resolved.
• Develop understanding of the product range and stay updated on new products.

Skills

Customer service

Troubleshooting

Communication

Problem solving

Job description

Active Recruitment is seeking a Product Support Specialist to join an innovative consumer electronics organisation focused on outdoor technology. The role centers on after-sales support, helping customers get the most from their gear, guiding setup, troubleshooting and explaining features.

You’ll engage with customers via phone, email and other channels, resolve issues, escalate when needed and stay up to date with new products and capabilities to improve service.