Outcomes Lead - Human-Centered Disability Services

Melba Support Services; Moe; On-site; AUD 90,000 - 130,000; Full time

Job summary

Melba Support Services is seeking an Outcomes Lead to oversee delivery of high‑quality, person‑centred supports for people with disability. The role provides operational leadership, ensures alignment with NDIS Practice Standards and Melba's values, and is accountable for service quality, workforce performance, safety and finances.

The position may involve Governance and program contexts across SIL/ISA/Community programs, with on‑call and staff development responsibilities.

Qualifications

• Demonstrated commitment to human rights, safeguarding and person-centred practice.
• Experience leading and supervising staff in disability or human services.
• Ability to manage competing priorities and make sound operational decisions within frameworks.
• Strong understanding of NDIS funding, plans and compliance.

Responsibilities

• Champion Melba's Human Rights Framework and Zero Tolerance approach.
• Lead service delivery to uphold human rights and person-centred practice.
• Oversee service quality, workforce performance, safety and financial stewardship.
• Mentor, coach and develop staff; support career progression.
• Oversee rostering, budgets and documentation to meet funding requirements.
• Foster a positive, inclusive and psychologically safe team culture.

Skills

Leadership

Disability services

NDIS knowledge

Policy compliance

Risk management

Communication

Education

Qualification in disability or community services or leadership (desirable)

Job description

Melba Support Services is seeking an Outcomes Lead to oversee delivery of high‑quality, person‑centred supports for people with disability. The role provides operational leadership, ensures alignment with NDIS Practice Standards and Melba's values, and is accountable for service quality, workforce performance, safety and finances.

The position may involve Governance and program contexts across SIL/ISA/Community programs, with on‑call and staff development responsibilities.